The Westin New York at Times Square Hotel - Page 2

One of the tip top hotels around...highly recommend

The quality of the rooms and beds mostly justified the high cost of our three night stay. We have stayed here twice and we like it better than other hotels in New York.

The service was excellent and friendly on both stays, the rooms were spacious (for New York) and well appointed and the beds were extremely comfortable. My only complaint is the high cost for internet access. It should be discounted if you pay for more than one day.

OK, I do not give rave reviews lightly, criticism is my forte.

I visited NYC for a long weekend with 12 women in my family to celebrate my cousin's 40th. We wanted a place were we could spend a lot of time hanging out together, drinking wine and catching up when we weren't out enjoying the town.

We stayed at the Westin Times Square in the Presidential Suite located on the top floor and also had an adjoining room. The suite was beautiful. It was tastefully decorated in understated beiges. There was a large dining table seating 10+ and a kitchen with a regular size fridge and freezer. All the walls were gorgeous wood and the best part was two entire sides of the main suite room were windows with spectacular views of the city!

The main suite area was perfect for a large group to hang out and socialize. There are two seating areas, one small with a flat panel TV and the other with two large couches. It was very comfortable, t had a large coffee table and a few other plush chairs. The bedroom for the suite was very large with its own sitting area, with a flat screen and divan. The bathroom in the bedroom was huge with beautiful decor and lots of plush towels. A number of us needed to sleep on cots. Let me tell you, these are not "cots" they are pretty much high quality regular beds on wheels. The "Heavenly Bed" is what I learned they are called and they were indeed "heavenly"!

The service at the hotel was excellent and the staff very helpful. I can't recommend this hotel enough!

Check in was great. The friendly staff acted as if we were regulars at the hotel. The room was clean, bright and airy, the view was wonderful and it was the room we asked for and was promised. Room service was fast and friendly. If you needed anything they were there to help. Check out was fast friendly and they got us the best ride to the airport.

I just checked out of the Westin Times Square this morning. The location is great, the service, the bed, and all were good. We come here every winter around X-mas time and always had pleasant experiences. However, this time, the check-out incident pretty much spoiled the whole stay at this hotel.

We experienced a lot of problem with the internet connection. We brought two laptops, and we both had problems. We paid $14.95 per day, finding out that we can't access or gets dropped after the initial access. Since we were on vacation and stayed in NY only for three nights, instead of waiting for someone to come and fix it (I didn't know if they had a tech person on sight), we went out to do other things.

We didn't give up on trying, and on the third night, we got quite frustrated, and called the front desk. The first time, they transferred us to the help desk. After spending 20 minutes with the tech guy, we didn't get anywhere. We called the front desk again, and this time, the recording came up. I left the message of having trouble with the internet and our frustration.

This morning, when we tried to check out, I pointed out to the front desk clerk about our internet problem and asked that internet charges get dropped from the bill. He said he can only take off the first night, and I have to pay for the rest of the two nights and we got accused for not reporting on the first day of the stay. I told him that we couldn't use the internet and we will not pay for the service we didn't get.

I was pretty shocked about this kind of service at the upscale hotel, especially at the Westin. I can't believe that after spending $1760 for three nights of stay, they cannot credit the $14.95 x 3 charges that we did not use.

After arguing with the manager at the front desk, my husband jumped in, and the manager decided to waive the fees. I'm still annoyed about the incident. My husband wants to go back next winter, but I need to see first if there's any better choice around that area. They're pretty stupid for spoiling the mood of the customers in the end, after all the good things they offered.

It's a great location. I liked the comfort and service. I wasn't too impressed with the lobby, and the restaurant was too expensive for my budget. All in all it's a nice place to stay, but I would choose something with a little more character next time.

It's a great location. It has very clean rooms and a courteous staff.

This hotel made me feel comfortable: They had a helpful and attentive staff.

The hotel was so nice! It was much better than I could have hoped for.

The desk person was very rude and condescending. However the hotel was wonderful. It's a great location, convenient to the subway, restaurants, and tourist sites.

It's convenient to Times Square, shopping, and restaurants. It has standard size rooms with little space for personal items. It has terrific views and the staff is very professional and competent.

This hotel made me feel secure: Security is stationed immediately inside the entrance to the hotel on the street-level floor. Check in and check out and entrance to the rooms begins on the second floor. On December 31st, while many people were in the area, only the main entrance was open and everyone was required to show their room key to enter the hotel.

It's a prime location in Times Square. It has a sleek decor.

It's a great location and has very comfortable beds.

This hotel made me feel comfortable: The rooms were very enjoyable.

It was excellent. I would stay there again.

This hotel made me feel comfortable: I liked the fact that everything worked without a hitch.

Anyone who has visited New York before would know that finding a nice, spacious hotel for reasonable amounts of money you is pretty hard. Basically, you have to pay generously to get good value when it comes to hotels. The Westin Hotel Times Square is one of the more expensive places to stay but taking in to consideration its location (practically on top of Times Square) it's what you would expect.

Our stay in New York was our first and last, as the prices are not ones we can compete with so we chose this hotel as, in our opinion, it looked like it was one of the best.

We definitely weren't disappointed. After a long journey and not feeling too good, we checked and as our journey had been so awful we were offered an upgrade from the 29th floor to the 44th (one from the top) and managed to bag ourselves a premium room!

Not believing our luck, the room was gorgeous. Two queen beds and superb views across Manhattan. We arrived at night so the view was an incredible view of lights for as far as you can see. The "Heavenly Beds" are so much more than heavenly. You just sink in to them for a perfect nights sleep.

The hotel itself is spectacular, it's extremely sophisticated and posh. The lobby is beautiful, the lifts have televisions in them, it's very, very nice.

The staff is incredibly helpful, as are the rest of New York's population, anyone would bend over backwards to help us. The room's cleanliness was immaculate every time it was cleaned, and you can even get umbrellas from the security desk if it is raining outside, for free!

There really aren't many down points about this hotel. The only ones worth mentioning are probably room service. Our in-room-safe wouldn't work and we had to wait an hour for someone to come up and help.

Considering our room was expensive (and if we had paid the real price of our upgraded room it would of been £1000 for 3 nights.) we didn't eat in Shula's Steak House, however drink from their bar were particularly expensive (about £8 for a Barcadi and cola). But I guess that's what you would expect from such a renowned hotel.

E-Walk next door was truly advertised to be some amazing entertainment complex next door, but even one of the security guards told us it was nothing like that when we asked about it. The cinema looks fairly good, although we weren't allowed to browse around it unless we had a ticket for a movie. There are places to eat there (2) but they're fairly packed throughout the evening.

Overall the Hotel was one of the best I have stayed, but that is what you would expect for the money you pay. Great location, great amenities and the cons are nothing compared to the pros.

It's highly recommended if you have the money.

The hotel has a great location and comfortable beds. But it has poor concierge service and poor food service in the bar.

Overall it was a very pleasant experience. The location was ideal and the facilities were lovely.

This hotel made me feel comfortable: They were very welcoming. The room was well laid-out, and had a nice view of the river.

Nice NYC hotel just off Times Square. I love the Westin Times Square. Everything you could possibly want or need is in the hotel - including a full-service movie theatre - and the staff is stellar. This is one of the few Starwood properties I've stayed in that actually maintains a separate check-in for Starwood Gold and Platnum members and uses it. The line was super-quick, and the upgrades were immediate. For an eight-day stay over Thanksgiving, we were upgraded to a room on the top floor with amazing views of NYC and the Hudson River. Just stunning. The décor is modern, without being TOO hip. Located just a block of Times Square, it's in the middle of everything without being as loud or bright as a hotel located directly on the Square. Room service is fantastic - I think some of the items come from Shula's restaurant downstairs, and everything we've eaten there has been good. The rooms are simple and clean - décor isn't anything to get excited over inside the rooms themselves, but clean and simple is really enough for me, personally. The bed was a Westin Heavenly Bed, which is consistently fantastic. I'd recommend this hotel to anyone looking for a solid hotel in NYC. Cabs are easily obtained by the porters outside the hotel - I've never waited more than 5 minutes. If you let the staff know you'd like a car service the night before you leave, they'll have one waiting to whisk you away the next day at the specified time. And because you don't actually have to fight Times Square traffic to get out of town, you can actually make it to JFK about 15 minutes faster than if you're staying inside Times Square proper, even though it's really only about a block difference. Rates vary but there are plenty of specials that make these rooms affordable for anyone visiting NYC.