The Westin Diplomat Resort and Spa Traveler Review

The bellhop dropped/damaged my computer

I used the laptop I brought for my business trip on the shuttle from the airport to the hotel. It was in a padded case. I handed it to the bellhop on check-in, then stopped for a snack in the lobby. I arrived at my room ten minutes later to find the computer was brought to the room by the bellhop damaged and unusable after it was dropped on it's edge. This was followed by tortuous interviews with staff and security to report the incident and try to get back on my feet with a new computer so my four day stay was not wasted. Our host informed us that they were taking care of all tips during our stay and the staff knew that; but we cannot wonder if the computer was dropped because we did not tip the bellhop when he took it in the lobby and offered to take it to the room.

We will finish this review later. Right now, we're trying to get reimbursed for the computer that was damaged as well as some adjustment for a computer I had to purchase at the nearby Wal_Mart to get me back on my feet during the stay. I have not even asked for any adjustment for the 30 or so hours lost putting backed up data / software on a new computer. We'll see if they make any adjustment and we're talking to management now.

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