We visited during the Irish festival. Hotel staff was not very helpful during check-in, even though we had taken the trouble to book a group of rooms in advance, and had communicated with them regularly so that they should have known what to expect. We had intended to treat our adult children to their stay, but hotel staff insisted on getting their credit card info--even though I had ALREADY checked them in and was paying the bill myself. It really put a damper on the beginning of our family vacation. The doors to the balconies didn't open, and the maid staff didn't seem to know who was checking out or staying - they knocked on our door at 8:30 a.m. to service the room!!!