The Westin Crown Center Hotel

I had the greatest experience here! They provided wine glasses in the room per my request as well as the doggy welcome package with the luxurious dog bed for my small dog. The staff is friendly and super-accomodating. The bed was the most comfortable I have ever slept in. The room was nice and very clean.

The pool area is less than amazing, but the gym is excellent.

I stayed at the Westin for work and found it to be wonderful. The prices are higher than I would pay personally, but it was a work expense. It is large and easy to get lost in, but it was a great hotel. The beds were comfy, the comforters were down and soft. The tv moved so I can watch it while eating my room service. It is attached to some great shops. Go take a look at them even if they are closed. The creativity of them and store fronts are great. I needed shampoo and conditioner (I didn't see it in the shower at first) and they brought it up right away (extras too). The valet was great in the cold (at $17.00 a night...I hoped it would be good). It was a great stay. I request it. We had breakfast in the restaurant and it was very good- the service was great as well. I was very impressed.

We visited during the Irish festival. Hotel staff was not very helpful during check-in, even though we had taken the trouble to book a group of rooms in advance, and had communicated with them regularly so that they should have known what to expect. We had intended to treat our adult children to their stay, but hotel staff insisted on getting their credit card info--even though I had ALREADY checked them in and was paying the bill myself. It really put a damper on the beginning of our family vacation. The doors to the balconies didn't open, and the maid staff didn't seem to know who was checking out or staying - they knocked on our door at 8:30 a.m. to service the room!!!

Great location, good views, beautiful lobby, and comfortable linens took the sting away from the price of this hotel. Unfortunately the balcony doors being bolted shut, getting charged for EVERYTHING extra even after $150 a night (I.E. parking $13 a day, USA today $3, $5 to swim or work out) almost unbelievable. The toilet was extremely dirty under the rim, the A/C would not go below 70 degrees on its max setting. A hole in the wall of the closet also highlighted the bland room. Basically think of a best western or a la quinta with better furniture and nice beds. I would absolutely not return under the same conditions unless I HAD to be extremely close to the shopping, restaurants, or monuments.

The hotel was clean and comfortable. I had an issue with the billing but I failed to make a complaint about it.