The reservation process was quite cumbersome (4 times to get the dates correct), although it was caused by them trying to get me the lowest rate possible for the conference I was attending - which ultimately they were able to do.
In the end, it was a very pleasant stay. All the staff were very friendly and we had a nice meal at the restaurant at a fairly reasonable price. Rooms could use some new carpeting, but who doesn't love the "heavenly beds"!