The Westin Chicago River North Hotel

The hotel lobby is dark and gloomy, the staff is very rude, the food is overpriced and not good at all.The waitstaff is extremely unattentive, the food was over salted, had it returned and when it came back smelled rotten.

It was a very nice hotel and conveniently close to the airport.

This hotel made me feel welcome: They were very accommodating to my last minute check in.

This hotel is in a wonderful location in Chicago. The House of Blues is just across the street, as is Harry Carray's restaurant. The late show is taped just across the river within walking distance. Michigan Avenue is only a few blocks away. We walked there easily. If you are a Cubs fan, take a stroll to the Billy Goat Tavern, or hop on the El and ride down to the game. The hotel was great and very clean. Taxis were always waiting to take you wherever you need to go.

The valet parking person lost our keys and the hotel staff showed no interest in solving the problem. A one night stay turned into a three days nightmare.