The Westin Bonaventure Hotel and Suites

Parking costs an outrageous $42 dollars a day! Our bags took over an hour to be delivered after being delivered to the wrong room twice. The room was unclean and was missing amenities. There was hair stuck to the bathroom door, the desk was covered in sticky residue, and there was no ice bucket in the room. The staff was very unpleasant and unprofessional. Nothing was done to correct any of these problems, at anytime during our stay. Completely unacceptable!

for the price of the room and the whopping $42 for parking, you would think they would remodel the place. Carpet was dirty....toilet got clogged , chair was broken and we stayed in the suite. Two words.... OLD and DIRTY.

The Westin Bonaventure was a treat. We were situated on a very high floor, which offered incredible views of the L.A. skyline. The back wall of the room was floor to ceiling windows, which made for a cool, almost-in-the-clouds type of experience.

Westin is consistently good, and I had no issues with this property. Check-in desk was well-staffed and the entire arrival-to-room process took less than 10 minutes. Parking is plentiful and bellhops seemed to be on hand for every guest checking in while we were.

The lobby area is fabulous - lush gardens and fountains galore - and the central bar seems to be quite a popular location for Los Angelinos. The room was clean, simple and elegant. The bed was incredibly comfortable and the thick curtains were quite welcome as morning came and the bright California sunshine came streaming in.

Room service was just ok, and probably the only part of the Bonaventure experience that I didn't LOVE. A great hotel, and it's even greater if you get that high floor. Request it.

It is a very good property if your business takes you to downtown Los Angeles.

They offered great service and the hotel staff was knowledgeable and competent. They had a great attitude at half past five o'clock in the morning. The room was cleaned by noon everyday.

This hotel made me feel pampered: We received extra coffee and towels without requesting it. I received my favorite paper without requesting it.