If you plan on staying at this Hotel be AWARE of your surroundings, at least until The Westin gets their Doors replaced. My Husband and I checked in on 01/17/2008 around 10:00 am for a Convention that started at noon and all day the next day. We left our room the next morning on the 18th at 7:30am to get some breakfast and I put my Purse in my Suitcase and put the Suitcase in the Closet ( no safes available ). At 11:00 that morning I received an email on my cell phone from Bank of America to notifiy me of a possible Fraud alert on my Credit Card and asked that I call ASAP. Long story short , come to find out our Room was broken into with a screwdriver and 2 Credit cards were stolen. BOA denied both charges but American Express approved one at Walmart for $787.36.
Security said I was targeted but didn't know why. Security also told me that The Westin was working on getting new doors with dead bolts.
That evening after the Convention was over I went to the front desk to ask if I could be moved to another room and this is when I found out that NOBODY, not even the Manager or GM, was notified of the Break in.
I was also told by Security that this was the first time anyone has had their room broken into . My Husband and I checked numerous room doors of our peers staying there and noticed where they had been jimmied with a screw driver.
This Thief is so good that if BOA had not notified me with the alert, it could have been days before I noticed the cards missing since I was only using my business credit card. I would never had known that it was due to my Room being broken into. This Thief is very careful and only takes a couple of CC's and leaves some behind and puts everything back exactly the way it was so you will not notice according to the Police. He even left the $20.00 bucks I had.
The Westin needs to take immediated action in getting these doors replaced and stop talking about it.
I thought all Hotels had Dead Bolts on there room doors. BUT if it's an inside Job, then what good would that do???
Manager Response:
"Thank you for staying with us on your recent trip to Atlanta.
Please accept our apologies for any inconvenience you experienced because of the unfortunate loss of your credit cards that you suffered during your stay with us. Your experience was a rare one at our hotel.
Being a full-service hotel, we take several measures to provide a safe environment for our guests including electronic door locks, a 24-hour, 7 days a week security staff, employee background checks, etc. These services and procedures demonstrate our commitment to protecting our guests and their personal belongings.
We are currently undergoing an extensive guestroom renovation which will include adding safes in each guest room so guests will be able to store their personal belongings securely. We are also installing a state-of-the-art dead bolt lock system that will automatically trigger the deadbolt to lock each time guests leave their room. We believe that by adding these new features, we will be providing our guests with the safest and most secure hotel environment in the area. The guestroom portion of our renovation is scheduled to be completed by the end of July 2008."
General Manager, Westin Atlanta Airport