I stayed with a friend for a very special occasions on a 'package' - it was heart breakingly disappointing. Room scruffy, ancient TVs (if you are going to put two in a suite don't let them look like they are the ones that have been discarded from elsewhere), dirty rooms, no bed turn down (because they didn't put on the comforter and pillows in the first place!! they left them stacked in the corner for 4 days). Tiny bathroom - no toiletries, the room not cleaned, noisy, draughty (the maintenance man put gaffer tape around the windows to stop the draughts). Not a great place though probably once was - OK if you want a Starbucks though (I didn't go to NY to stay in a hotel with a starbucks in the basement and meet people sitting on the stairs drinking coffee and eating muffins from a paper bag). After complaining I was offered a night in a luxury suite - oh yes and I am going to return to NY from London to take up this offer and I!!!