This was our second visit to the Waldorf, despite having a previous not so good experience, we decided to give this Hotel another chance ! what a mistake.
Firstly our room was so small, it was like sleeping in a cupboard, the light from the hall way spilled into the bedroom under and around the door which would have been fine if the bed was not facing the door ! The Bath was peeling it's paint, where it had obviously been repainted - not very hygenic. The paintwork and decoration throughtout the room was very tatty to say the least.
I would like to ask what rooms do they put on their website, or do they only give the bad rooms out to overseas visitors ?
One day our room was not even made up for us, despite us having been out of the room for close on 8 hours.
Did we comment on these points to the management - no, what was the point, on our previous stay we had no hot water to have a shower (water pressure was too low) we were told to take baths, we advised management that was not an option as takes far too long to run, (have you seen the size of their baths) asked for room to be changed which we were advised would happen whilst we were out exploring NYC, only to return much later in the day to be informed that we had to move ourselves, but our new room was not ready for another 2 hours !
Sadly we will not be returning to this hotel. I get the feeling that the management think that they can survive on their reputation of years gone by - sadly this is not the case.
The only good point's of this hotel is the location and Oscars, where once again Oscars provided an excellent service with a great meal. Oh well you dont have to be a resident to eat at Oscars !