The Waldorf Astoria Hotel

I stayed with a friend for a very special occasions on a 'package' - it was heart breakingly disappointing. Room scruffy, ancient TVs (if you are going to put two in a suite don't let them look like they are the ones that have been discarded from elsewhere), dirty rooms, no bed turn down (because they didn't put on the comforter and pillows in the first place!! they left them stacked in the corner for 4 days). Tiny bathroom - no toiletries, the room not cleaned, noisy, draughty (the maintenance man put gaffer tape around the windows to stop the draughts). Not a great place though probably once was - OK if you want a Starbucks though (I didn't go to NY to stay in a hotel with a starbucks in the basement and meet people sitting on the stairs drinking coffee and eating muffins from a paper bag). After complaining I was offered a night in a luxury suite - oh yes and I am going to return to NY from London to take up this offer and I!!!

This was our second visit to the Waldorf, despite having a previous not so good experience, we decided to give this Hotel another chance ! what a mistake.

Firstly our room was so small, it was like sleeping in a cupboard, the light from the hall way spilled into the bedroom under and around the door which would have been fine if the bed was not facing the door ! The Bath was peeling it's paint, where it had obviously been repainted - not very hygenic. The paintwork and decoration throughtout the room was very tatty to say the least.

I would like to ask what rooms do they put on their website, or do they only give the bad rooms out to overseas visitors ?

One day our room was not even made up for us, despite us having been out of the room for close on 8 hours.

Did we comment on these points to the management - no, what was the point, on our previous stay we had no hot water to have a shower (water pressure was too low) we were told to take baths, we advised management that was not an option as takes far too long to run, (have you seen the size of their baths) asked for room to be changed which we were advised would happen whilst we were out exploring NYC, only to return much later in the day to be informed that we had to move ourselves, but our new room was not ready for another 2 hours !

Sadly we will not be returning to this hotel. I get the feeling that the management think that they can survive on their reputation of years gone by - sadly this is not the case.

The only good point's of this hotel is the location and Oscars, where once again Oscars provided an excellent service with a great meal. Oh well you dont have to be a resident to eat at Oscars !

I'm sure this hotel was great back in the day. But compared to the newer hotels, it's overrated and overpriced. The rooms were alright but come on, no hdtv, coffee maker or microwave. The Trump Hotel was way better. The Waldorf location is great, the atmosphere was very posh. I just expected a little more for the price.

I stayed with a travel companion in the waldorf last november, which saw plenty of rainfall, which for a brit wasn't unusual but did take the edge off the trip, especially as the climate control in the room was temporamental. otherwise the room service was very good, although expensive. the room had all the features required and pleanty of space in the mini-suite to spread out. the restaurants in the hotel did not cater for vegetarians though. otherwise the bars and all the service personnel were very helpful and friendly and went out of their way to assist and oblige. personal assistant in the rest room a nice touch. excellent location in which to explore all of the major manhatten attractions, which were not too busy at that time of year, and the flights (1st class) with virgin atlantic were very reasonable at that time of year if booked in advance, as was the room. be careful with the mini-bar and tea/coffee making facilities as they soon mount up in cost. overall, a memorable trip, staying in a comfortable and classy hotel, which whilst not perfect, was well worth it and we had a great time in the big apple.

We booked a one-bedroom suite with a king bed and an adjoining room with two double beds for my daughter's 16th birthday celebration. The two rooms combined cost more than $1100 for one night. The furnishings were shabby, a whole class panel mising from the bookcase in the sitting area, the armoire in our room propped up by pieces of lumber visibly below it, and a huge hole burned in the bedspread. In general, it looked nothing like what is shown on the hotel website. The air conditioning was noisy and weak and the rooms smelled musty. Room service was expensive and the food was barely warm. Twice the fire alarm went off accidently at 6 a.m. I suppose this is what $1000 gets you in New York City today, but I will never stay at this hotel again.