We just got back from the Palazzo and we will NEVER SET FOOT in this hotel again. We booked it because it was new and looked beautiful...however, the service is horrible...and the management is unresponsive. (maybe they take of their high rollers but they could care less about everyone else). As advertised, we had a nice flat screen tv in the bathroom. However, the remotes from the other tv's did not work in the bathroom and there was no remote in the bathroom. After requests three days in a row, we finally got one...Our first day there, we returned after being out of the room for 8 hours to find that the room hadn't been cleaned..we called the front desk and spoke to a manager who told us that it is a large hotel and that they clean rooms from 7am to 8pm...and then he asked me if I requested full service????
Two nights later, we got back after 10 hours away and we had posted the sign on the door asking them to clean the room, and at 7pm at night, nobody had cleaned the room....we told management and they said that the housekeeping manager would be right up there. After waiting 30 minutes and no manager in sight, we called back the manager at the front desk only to be told that she left for the day!!!! We then demanded to see the manager of the entire hotel and he was rude and offensive to us for complaining and said that he would get our room cleaned for us..
We had paid for a six night package through travelocity and we thought that we could not check out, but travelocity called the hotel and got us out of there for the last night...I wish I had called them sooner..I didn't realize that you could cancel the package earlier...the hotel told me that there was nothing they could do to let us check out early- that we could only do that through travelocity...
as I said, I WOULD NEVER SET FOOT IN THIS HOTEL again....sorry for the long post but as you can see, I am still steaming from this experience and for the way I was treated!