The Venetian Resort Hotel Casino

Excellent hotel,

I took my daughter this past weekend for her 21 birthday and I had the best experience I have ever had in a hotel. First of all the Venetian is absolutely beautiful, but more importantly everyone we encountered, from the moment we walked through the door during our entire stay gave us excellent customer service. The whole staff was pleasant and friendly, which you just don't find that often anymore. I would recommend this hotel to anyone !! Thank you" Venetian staff" for making my Daughters 21 birthday one she will never forget.

I found a used dirty condom under my bed on the last night I stayed there, which was 3 nights in a nice suite, and it was definately not mine! The rooms were not clean, with used make up wipes in the sheets and hairs in the bath tub. The maid failed to clean the room one day. The manager and staff are very rude. I have written complaints and emails, and have receieved no response or apology for such a terrible stay at the Venetian. I spent a lot of money there and will never return again. I recommend the Bellagio!

We just got back from the Palazzo and we will NEVER SET FOOT in this hotel again. We booked it because it was new and looked beautiful...however, the service is horrible...and the management is unresponsive. (maybe they take of their high rollers but they could care less about everyone else). As advertised, we had a nice flat screen tv in the bathroom. However, the remotes from the other tv's did not work in the bathroom and there was no remote in the bathroom. After requests three days in a row, we finally got one...Our first day there, we returned after being out of the room for 8 hours to find that the room hadn't been cleaned..we called the front desk and spoke to a manager who told us that it is a large hotel and that they clean rooms from 7am to 8pm...and then he asked me if I requested full service????

Two nights later, we got back after 10 hours away and we had posted the sign on the door asking them to clean the room, and at 7pm at night, nobody had cleaned the room....we told management and they said that the housekeeping manager would be right up there. After waiting 30 minutes and no manager in sight, we called back the manager at the front desk only to be told that she left for the day!!!! We then demanded to see the manager of the entire hotel and he was rude and offensive to us for complaining and said that he would get our room cleaned for us..

We had paid for a six night package through travelocity and we thought that we could not check out, but travelocity called the hotel and got us out of there for the last night...I wish I had called them sooner..I didn't realize that you could cancel the package earlier...the hotel told me that there was nothing they could do to let us check out early- that we could only do that through travelocity...

as I said, I WOULD NEVER SET FOOT IN THIS HOTEL again....sorry for the long post but as you can see, I am still steaming from this experience and for the way I was treated!

Great service. Great atmosphere. We arrived on a very cold and windy day before Xmas 07 and was attended to very quickly at reception. Bit of a walk to the elevators (Venetian). Stayed on the 17th floor looking over the pools and towards Treasure Island. Rooms were graet with 3 TV's and marble bathroom. Need more storage space for 4 travellers with 4 suitcases. Was warned not to touch the minibar as the fridge is pressure sensitive if you pick up the drinks. Automatically charged to your credit card. Beware! Cannot put your own drinks in the fridge. Impossibe to get a kettle to boil your own water. There was a stench like raw sewerage as we walked past the service elevators on our way to the room. Hope they fix this. Housekeeping good. We come back to a clean and tidy room after lunch. Would not hesitate to return again.

Amazing, but HUGE hotel! Checking area was incredible, if not even a little over the top. Very nice bellhop and desk staff. Stayed in the Venezia (club) tower, with private entrance. Nothing special however to pay the extra price for. Suites were very nice. Loved the dual floor separations. Bathrooms were amazing. Pools were a step up of class. Room service was decent, but expensive as expected. Restaurants the same. Spa was OK, not to the level I would have expected for the rest of the hotel. If you plan on going, wear your walking shoes! Its a hike to anything!