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The Touchstone Hotel

2 Stars
 
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480 Geary street (Downtown)   [edit info]
San Francisco, CA ca 94102, United States 415 771 1600 www.thetouchstone.com - see rates
Check-in time: 4:00p    Check-out time: 12:00p
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The Touchstone hotel is a small, intimate property of 44 rooms in San Francisco's historic theatre district, just steps from Union Square... more »
 
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average guest rating 2.0 out of 5

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NEW management/ownership – Posted Apr 26, 2009
by member110680  (1 reviews)
 
         
Excellent
with a budget

I would like to announce that this hotel is running under new management/ownership since November 2008.

Please consider that since then new staff was hired, rooms were remodeled. We do our best to offer our guests great service in a fantastic downtown location at reasonable prices.

Travelpost refused to remove reviews of the former hotel, but actually only the reviews since November 2008 apply.

(Management)

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1 out of 1 people found this review helpful
Similar to European Budget Hotels – Posted Jan 25, 2009
by Totoropean  (4 reviews)
   
         
Good
29 year old with a economy budget, traveling for leisure

We stayed two days in this very conveniently located hotel. It is no Ritz, but works well if you know what to look for. It was clean, tiny and useful. Very much like budget hotels in major European cities. I had no problems whatsoever, and probably will stay there next time unless I hit the lottery.

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Room was small. Curtains were torn. – Posted Mar 21, 2008
   
         
Mediocre

Room was small. Curtains were torn. Sink was across the room from the bath room. Windows opened onto fire escape and felt insecure. TV was b/w, tiny and up over desk. Lobby not staffed and door was locked at night. Lock was difficult to open. ...

read full hotel review on IgoUgo.com

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Poor service – Posted Jun 24, 2007
by upsettraveler  (1 reviews)
   
         
Horrible
26 year old female with a moderate budget, traveling for leisure

The room was small, but ok and breakfast at Davids was good, but the service at the Touchstone was horrible! They offer a valet service and when our car was returned someone had torn through it. We found clothing that did not belong to us all over the place and our personal items missing, in addition to the drivers seat broken in a forward position. When we spoke to the touchstone manager about compensatig us for the $26.00 valet or the room he got angery and there is nothing he could do. When we asked to talk to someone above him he said "Only God is above me." My advice is to never stay here, who knows what will happen to you!

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Quite dirty facade, decrepit elevator, – Posted Apr 02, 2007
   
         
Horrible

Quite dirty facade, decrepit elevator, no heat in room, unmentioned $26/day fee for parking, Pine-Sol fumes made my eyes water and triggered asthma upon entry into my tiny room. Tiny television, no shampoo or coffee maker, frayed towels. At $* a...

read full hotel review on IgoUgo.com

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The good location was the only perk – Posted Mar 27, 2007
by Unhappycustomer  (1 reviews)
   
         
Horrible
22 year old female with a moderate budget, traveling for leisure

My boyfriend and I made reservations to stay at the hotel for our one year anniversary. It looked great in the pictures, so we were really excited.

We got there and could not believe the great location. The service from the valet and front desk was nice. Here comes the unpleasant surprise. The hotel was not at all what we expected. It smelled funky when we walked out of the elevator. Come in to our room to find dirty curtains, a tiny TV that seemed quite old on the top corner of the room, hair that did not belong to either of us in the bathroom and the bathroom window would not close. Needless to say, we did not stay there, and I had to end up calling my credit card company to refuse the charges.

I am still waiting for a call back from the "manager" to solve my reimbursement issue for the cancellation.

You do the math.

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My boyfriend and I made reservations to – Posted Mar 27, 2007
   
         
Horrible

My boyfriend and I made reservations to stay at the hotel for our one year anniversary the second week of march. It looked great in the pictures so we were really excited. We got there and could not believe the great location. Service from valet...

read full hotel review on IgoUgo.com

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was nothing like the on line photo - no – Posted Jul 06, 2006
   
         
Horrible

was nothing like the on line photo - no hair dryer - no coffee ar tea making- 2 different size beds - broken window sashes- no one after 9pm or 8am like a back packers hostel receptionist doubled in the cafe attached as cashier when not outside...

read full hotel review on IgoUgo.com

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