The staff could not have been nicer. I was there for a week on a business trip, so I took my wife and infant daughter with me. This is definitely not the best hotel to take an infant too, however the staff were very polite and accommodating. The bell captain, front desk staff and valets were quick to help with every need.
The lobby is beautiful, as are all the common areas.
Our room was a bit shabby, but we knew that before going as this is an older hotel (I just read that the hotel has been purchased and they are renovating all the rooms.) My main complaints would be the shabbiness of the room (but the room was still nice, and had beautiful furniture), the vending machines were always empty, and you could hear every word said in the halls while in the room.