The hotel is a newly reconstructed property that offers 152 rooms of which 75 are new luxurious cabins offering large decks and 77... more »
The hotel is a newly reconstructed property that offers 152 rooms of which 75 are new luxurious cabins offering large decks and 77 remodeled hotel rooms located in historical cabins situated through out our 7 acre property.The hotel provides amenities like--Rustic Lounge, disabled facilities, dry cleaning, lobby, non-smoking rooms, reception, safe deposit, concierge, gym, internet access - high-speed, internet access - wireless, Rustic Restaurant, room service, smoke-free hotel, spa service, swimming pool-outdoor, hot tub-outdoor and a sauna.Includes breakfast.
Orbitz
29 year old with a moderate budget, traveling for leisure
Be careful! They will charge $10 for cancellation, even you do it a month ahead of arrival.
Here is my story: I made reservation through Orbitz in September. But later on, I changed my trip plan so I had to cancel my reservation. I did my cancellation through Orbitz about a month before my arrival. The cancellation policy was shown as “48 hours before arrival” and the website showed no fee.
However, about a week later the hotel charged my credit card for $10 as a cancellation fee. So I called the hotel to resolve the issue. The customer service who answered my call was a man and he is really rude.
He didn’t try to understand anything, but keep insisting that he would not refund that $10. Anyway, I was still lucky by the fact that I wouldn’t have to stay at this hotel. Otherwise I might have to experience that rude hotel personal in a person. Actually, $10 is not worth my time but I was just upset by the rudeness of the customer service.
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