The Roosevelt Hotel Traveler Review

Do you care how you are treated?

Well, the room size was OK, bed and pillows were very comfortable, bathroom is a bit on the smaller side. Make sure you do not stay close to service elevator, otherwise you won't be able to sleep because of constant noise.

The staff lacks basic manners, valet management was terrible, they could not locate our car key for 20min, and told us they could not find it, I'm not sure what we were expected to do! As if it was not enough we were late for a dinner arrangement, valet manager tried to accuse us for being unreasonable, telling us we just checked in 10 minutes ago and we cannot expect our key to be ready that soon, funny thing this technology!

On our valet ticket, time we left our car was recorded, and it was 45 min prior to our conversation with polite valet staff! Do not bother to put a "do not disturb" sign on your door, room service staff is very loud in the morning, you'll wake up no matter what.

And last but not least, we attempted to try pool side bar late at night, one of us did not have an ID on, so we had to go back to our car, by the time we were back, security informed us we cannot be let in to pool area. Well, reason was they were closing, interesting point was, there was a group ahead of us who were going in and trying to bargain to be permitted to take 2 more friends with them. I have no idea why I cannot go to an area in my hotel since they are not actually closed. Security's attitude and tone was not pleasant either. I guess we should consider ourselves lucky since we witnessed security being ruder to some our guests! Bottom line, small guys working for valet were nice, front desk services were efficient, location is awesome, but is it worth if you're treated like this? NO! There are many alternatives and I'll surely consider those next time! You can get better service for your money.

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