The Ritz Carlton Atlanta Hotel

Stayed here while in Atlanta for a convention at the GWCC with my 12 year old daughter. Staff was rude. Service was poor. Room service food order was incomplete and cold when delivered. Returned the food and was not charged, but no apology was offered. Beds were comfortable, but room was only average. No pool. While you can walk to the GWCC from here, it isn't that convenient or safe to do so. Very few dining choices near by.

Checked my bag with the bell captain, could not check-in because the room was not ready, to attend a meeting at the CNN center. My only bag was misplaced in the wrong room, I was told if my bag was lost I would be reimbursed $250, about the cost of the bag without my clothing. luckily the bag was found, at 11 pm with nothing missing. The staff was very nice and I was given a voucher for clothing, a meal and bath items at the Ritz store, which had nothing my size.

The hotel had a convenient, good restaurant.

This hotel made me feel welcome: All the employees were very friendly and helpful.

It was awesome. My advice is to go there because it is beautiful. I liked it.

This hotel made me feel relaxed: It was comfortable, with great food and nice people.

I liked how the entire staff knew my name and knew my itinerary. The staff was also accommodating with my needs as they came up. The room was good, not great, but the service was spectacular.

This hotel made me feel welcome: They made me feel very welcome.