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The Queen Mary Hotel

3 Stars
 
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1126 Queen Highway   [edit info]
Long Beach, CA 90802, United States 562-435-3511 www.queenmary.com - see rates
Check-in time: 4:00p    Check-out time: 12:00p
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Centrally located at the Long Beach Harbor; the HISTORIC QUEEN MARY continues to extend her hospitality to thousands of visitors each yea... more »
 
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average guest rating 3.2 out of 5

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It had a great view.It was haunted and – Posted Aug 21, 2008
   
         
Okay

It had a great view.It was haunted and small. It was a good hotel and it was very clean and nice but it was haunted and the service was slow.

read full hotel review on MYTravelGuide

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The art deco architecture; beautiful – Posted Aug 19, 2008
   
         
Good

The art deco architecture; beautiful wood paneling, light fixtures, glass, rails, etc.It was a little dated-room decor; bed linens. It is beautiful but needs a little TLC. The Queen Mary is a gorgeous hotel that takes you back in time. The woodwork; ...

read full hotel review on MYTravelGuide

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Unique.Needs upgrading. Very novel – Posted Aug 03, 2008
   
         
Okay

Unique.Needs upgrading. Very novel place to stay for one night, friendly staff and clean rooms. Can tell this was once a true luxury liner at one time, although it is a bit worn down now. All in all a memorable stay, a tip on transportation: there...

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Unique experience aboard historical – Posted Aug 02, 2008
   
         
Mediocre

Unique experience aboard historical ship.Lots of shops and amenities closed/unavailable. This was my worst experience. The Queen Mary Hotel was a unique experience aboard a ship with a storied past. However, some of the restaurants and shops on the...

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1 out of 1 people found this review helpful
Pepople don't undersand...I worked th... – Posted Jul 30, 2008
by QM534  (1 reviews)
   
         
Good
23 year old female with a moderate budget

I worked at the Queen Mary for many years and heard complaints about how horrible it is or heard amazing stories on how they love the ship. There are some things I wanted to point out that might help those people that are "iffy" about staying onboard. Let's remember the ship was built in 1930 so of course you won't get the luxury of a Hilton or a high end hotel. People get upset because there are not enough outlets...well true, but you want to preserve the wood in the rooms so adding more is not an option. Theres 56 diffrent types of woods on this ship, 3 of which are extinct. Also, wireless is offered on the ship, but its pretty hard to get wireless on a ship made out of metal! You can get it in the lobby, bars and resturants. Theres also kiosk onboard. Also, don't get mad if you don't have a balcony or a hot tub, the ship wasn't made that way. There are many things that people complain about...but remember you're not at a regular hotel. If you love history you'll love this ship! I reallllllly recommend a tour!!!!

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Queen mary hotel, formerly the luxury – Posted Jun 23, 2008
   
         
Okay

Queen mary hotel, formerly the luxury liner rms queen mary is a remarkable piece of history. this is both a blessing and a curse at the same time. while the facility oozes with the afterglow of what it means to be on a real first class liner, when ...

read full hotel review on IgoUgo.com

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Customer service? Hah! – Posted Jun 08, 2008
by sebastianpc  (1 reviews)
   
         
Horrible
60 year old male with a moderate budget, traveling for leisure

First of all, Stay Away from the Queen Mary if there is any sort of special event on the premises. You will not be able to park anywhere near, and to get a taxi you will have to fight the security guards, who consider it their duty to shoo all those annoying yellow vehicles away so important people (you're not one) can drive in and out, oh-so-slowly. Should you make the mistake of offering a positive suggestion, like "Why not designate a taxi pick-up zone and make people happy?" the Executive Director of Security will tell you haughtily, "Because we don't have to." They apparently don't have to give a hoot about anyone but themselves, either.

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Very overpriced restaurants but good – Posted May 06, 2008
   
         
Okay

Very overpriced restaurants but good food. Deluxe King was not a deluxe by any stretch of the imagination. HVAC runs on high all the time in every room. Be prepared for a noisy fan and very cold air.

Nice ship very art deco and interesting. A ...

read full hotel review on IgoUgo.com

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Outstanding Service! – Posted Feb 10, 2008
by snarfle  (19 reviews)
   
         
Excellent
44 year old female with a moderate budget, traveling for leisure

Let's start with the fact that the Queen Mary is an old ship. It is historical and therefore, has a few upkeep problems. It is an Art Deco Lover's Dream. The wood paneling, the metal details, the lighting fixtures, the fixture of the rooms and bathrooms is a throw back to this wonderful ship's glory days (remember, people back then were a little shorter and smaller). The history of the Queen Mary is worth the stay alone.

Okay, since the ship is old, it had its problems...at certain times of the year, some rooms cannot regulate the heat and they become a sauna. This happened the first night. We got changed into another room the second night and it was cool as a cucumber, but the beds were harder than concrete. In 48 hours, I perhaps got 3 hours of sleep. We cut our stay short due to this.

I am still not unhappy with the Queen Mary. The Front Desk (and in fact, all of the staff of the QM) were most hospitable and gracious. They had no problem in switching our rooms, telling us about the attractions, where to get certain beverages, ice machines...they were best hotel staff I have ever come across. When we went to check out and told them the reason why, they were most accommodating, as they told us since we had prepaid on a website, they couldn't refund the night. They told us to call the customer service on the website, and when the website would contact the QM, they would explain the situation. In short, we got the refund for the 3rd night.

We will be back to the Queen Mary. I would suggest in upgrading to a better room (not the 2 twins without a window). I do look forward to my next visit.

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Hotel Review – – Posted Jun 13, 2007
   
         
Mediocre
54 year old female with a moderate budget, traveling for business

There were long waits at the restaurant. The restaurant could not handle a large group. Loud music was playing in the nightclub until two o'clock in the morning.

I am not likely to return to the The Queen Mary Hotel.
I would not recommend it to friends.
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