Let's start with the fact that the Queen Mary is an old ship. It is historical and therefore, has a few upkeep problems. It is an Art Deco Lover's Dream. The wood paneling, the metal details, the lighting fixtures, the fixture of the rooms and bathrooms is a throw back to this wonderful ship's glory days (remember, people back then were a little shorter and smaller). The history of the Queen Mary is worth the stay alone.
Okay, since the ship is old, it had its problems...at certain times of the year, some rooms cannot regulate the heat and they become a sauna. This happened the first night. We got changed into another room the second night and it was cool as a cucumber, but the beds were harder than concrete. In 48 hours, I perhaps got 3 hours of sleep. We cut our stay short due to this.
I am still not unhappy with the Queen Mary. The Front Desk (and in fact, all of the staff of the QM) were most hospitable and gracious. They had no problem in switching our rooms, telling us about the attractions, where to get certain beverages, ice machines...they were best hotel staff I have ever come across. When we went to check out and told them the reason why, they were most accommodating, as they told us since we had prepaid on a website, they couldn't refund the night. They told us to call the customer service on the website, and when the website would contact the QM, they would explain the situation. In short, we got the refund for the 3rd night.
We will be back to the Queen Mary. I would suggest in upgrading to a better room (not the 2 twins without a window). I do look forward to my next visit.