The Platinum Hotel and Spa Resort

My group was treated horribly during our stay during Memorial Weekend. Our reservation was incorrect, even though the Hotel Manager viewed our and acknowledged the reservation was correctly placed. One bed was not made and when we requested the staff to do so, all that was done was the delivery of sheets to our door! Valet service was miserable. We regularly waited to be acknowledged and were only allowed to have one car per room! On top of that, a valet attendant misplaced a package of mine! Do NOT Star here! Better value at motel 6!

Perfect hotel, location good, just a 10 minute walk to strip at the most. Hotel rooms was perfect, we were there for a week and our rooms were cleaned everyday and towels and bed sheets were changed. The pool was on the 5th floor and was never busy, plenty of sun loungers. We walked to and from the strip at all hours and it was perfectly safe. This hotel his just behind ballys near center strip. I would definitely recommend this hotel and I would stop here again on are next visit.

I stayed at The Platinum in August. The decor is new and plush, the rooms impressive sizes and all the trappings are good. We stayed in a room that had a huge kitchen and bathroom. The service at the spa was excellent and the concierge was also good. The location is great only being a 10 minute walk from the strip(although in the heat that was a little unpleasant).

However, room service was poor. We did not get our room cleaned unless we begged for it. We would return at night and find that towels had not been replaced, beds not made and the room was still untidy. We had to actually ask at reception for them to clean the room a number of times. Apart from that, at the end of my stay I had my card charged for an incorrect amount. It was immediately returned, but when I returned home, I realized that my bank charges different prices for buying and selling currency on a card and I was thus charged £15 for this mistake made by the hotel. I have emailed the hotel countless times and received no reply - they clearly think that they are owed this extra money. On leaving the hotel we left no extra tip(although we did leave one for the spa staff and other staff who served us) as we didn't think that the service that we had go for our room deserved that - maybe they are keep it because of that. It may seem to be harsh to lambaste the hotel for only £15, but I don't think I should pay for their mistake.

Overall, I would not stay again, which is a pity as the hotel has a lot going for it. If they sorted out all aspects of service, then it would be a better hotel.

Nice change from the strip. It was perfect for a layover. We were upgraded without asking.

No major complaints. I am extremely OCD with hotel bathrooms and I visualize this hotel looking shabby in the bath are in the next year. Its newer and some of the tiles already have mold and are broken.

Bed was comfortable.

Kitchen was nice but not very functional unless you are just trying to reheat the food, as there is no equipment to cook.

Going back to vegas in a few months and will skip this hotel for the revisit. Time to move on. If you want a quiet place stay here, just get back before dark.

O.k. rooms or condo's but the transportation is horrible. It sits in a bad location. They also told us that it was a 10 minute walk from strip, o.k.

If you don't get robbed or die of heat stroke first. They said they had a house car available that would give us rides, another lie.

I will not stay again. I stayed for three weeks and book August before. I cancelled and will not be back.