The Palms Hotel Maingate East

I have read all of the bad reviews for this hotel and found all to be false. Rooms were freshly painted and the carpets and beds were clean. The carpets in the halls very pretty but be rooms were good. The staff was helpful and checked my group in without a single problem. One room had to be changed due to a problem in that room. But it was done quickly and we were given an upgrade. Our group is from the OLIVET FELLOWSHIP BAPTIST CHURCH in Memphis, Tennessee. We had 44 people and 14 rooms. This is a good basic hotel.

Carl Woodard

My sister and our 4 children stayed in this hotel for 2 hours after being eaten alive by bugs in our beds palmetto bugs in the kitchen a filthy bathroom, old and filthy pillows full of boogers and tiny bugs. This was the worst hotel with the most rude workers that I've ever been in and I travel alot. I can't believe that Expedia rates this hotel as a 3.5 it should be a less than 1. This place needs to be torn down and rebuilt. I would recommend no one bother to stay in this hotel not even for a minute....Fortunately we ended up in the Ramada where everyone was over friendly Security all over to make you feel secure. I would recommend the Ramada hands down.

First of all the first night I stayed there I go to put my 4 year old son to bed and there were bugs inside my bed crawling all over the pillows, I reported it to the front desk and they said they did not have a room for us to switch to. I almost started to cry and said well what am I supposed to do? The rude front desk clerk said so check out, then I don't know what to tell you...!!! If that isn't enough one night I came back to my new room and it was wide open!!! We locked the door and it was open!! I needed to extend my stay and the front desk told me I can't add another day that I would have to check out then check back in at 3. I thought that was ridiculus! The place was not taken care of, there were feces on the pool deck! And the people were extremely rude and incompetent.

We enjoyed our stay at the Palms Main Gate East. We had a suite and it was so big and relaxing and allowed our infant son to really move around. The kitchen was adequate and enough to feed my family in our room. My biggest complaint that was not fixed nor handled well was the carpet. It was so disgustingly filthy that I wouldn't allow my husband or my son to walk around without socks. Our feet literally turned black. The rest of the stay was very nice. Continental breakfast was adequate for free and the staff was mediocre. I would suggest if you want to stay there, check the room out before you sign anything.

After being out all day, My wife and I came back and found the door to our room propped open. Fortunately nothing was stolen. Then about an hour later another guest was issued a key to our room and came in on my wife and I. I filed an incident report with the manager on duty when we checked out and was told we would be contacted by the general manager. We are still waiting.

This hotel is dangerous and you stay there at your own risk.