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The Palmer House Hilton

4 Stars
 
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17 East Monroe Street   [edit info]
Chicago, IL 60603, United States +1 312 726 7500 www.palmerhouse.hilton.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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The Chicago Hotel the World Knows Best! Fresh from a $170M renovation, the Palmer House Hilton hotel located in downtown Chicago, Illinoi... more »
 
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average guest rating 3.4 out of 5

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Hotel Review – – Posted Feb 21, 2007
   
         
Good
38 year old female with a luxury budget, traveling for business

The Palmer House Hilton is a beautiful hotel. The staff was extremely nice and helpful. It would be helpful to have maps of the area highlighting the restaurants and things to see. There is one available but it is extremely confusing and getting directions from the concierge was extremely confusing too as he only gave verbal directions. If you are not familiar with the area, it is very difficult to find your way around. Otherwise, it was a spectacular stay and my husband and I hope to visit again.

The hotel has a beautiful lobby where people gather to just sit and talk. This felt very welcoming and warm. The room had everything we needed which provided for our comfort.

I am very likely to return to the The Palmer House Hilton.
I would definitely recommend it to friends.
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12345
Overall value for price
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Hotel Review – – Posted Jan 15, 2007
   
         
Okay
33 year old female with a luxury budget, traveling for leisure

It was in a great location near many attractions and the subway stop.

It's such a grand place, with the marble floors and the historic look to the rooms.

I am somewhat likely to return to the The Palmer House Hilton.
I might recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Checking in at the HHonors desk was – Posted Aug 16, 2007
   
         
Good

Checking in at the HHonors desk was very quick. HHonors staff was polite, respectful, and very friendly. Upon opening the door to our room it was easy to see we were not in one of the newly remodeled rooms. It was also clear to see that our room was ...

read full hotel review on IgoUgo.com

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It was awful – Posted Aug 09, 2007
by Tac58  (1 reviews)
   
         
Horrible
40 year old male with a luxury budget, traveling for leisure

When you look at pictures of the Palmer House Hilton in Chicago you are led to believe that you are in for a grand five star experience. The actual experience, however is quite the opposite. While the lobby area is grand it belies the complete experience. I will begin by listing the positive attributes and follow with the negative.

Positive:

*Downtown locality

*Attentive service

Negative:

*No wireless internet in the room: There is an ethernet connection but this only benefits those who are willing to pay $15 dollars a day to be connected!

*The air conditioning is uneven throughout the whole building and was very inadequate in my room: Even though the thermostat was set as low as possible (less than 60 degrees F) the room was so hot that I had to sleep with no covers and even then I was on the verge of sweating. As a point of reference my preferred temperature is 70 degrees. As a disclaimer to what I have just stated I can only attest to the discomfort I felt in the in which I stayed.

*Want to use the workout facility? Oh that will cost you $11 each time.

*There is bottled water in the room when you arrive. Twenty ounces for the bargain price of $3.45 per bottle.

*Room service is of course always expensive and not recommended, but it is ruthlessly absurd at the Palmer House.

*Need a role away bed for another guest? $30/night!

*When I was there 08/04/07 through 08/08/07 there were renovations in progress. Every morning about 6:00 AM you could count on waking up whether you wanted to or not!

And all this for the bargain price of $259.00 per night!!! And that is a discounted rate.

I have been in better Motel 6 rooms.

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A wonderful time – Posted Jul 27, 2007
by Melvin7744  (1 reviews)
   
         
Good
40 year old female with a moderate budget, traveling for leisure

The rooms were not ready until 3. That was a little bit inconvenient, because we brought the train to town and the kids were tired. My sister and mother's rooms were upgraded to executive level, while ours was not. I would've liked to be near them. Other than that, the service was great. The room was very clean. We were on the 13th floor which was just renovated. Most service people were friendly. The restaurant downstairs came in handy when we had to wait for our room. It was very near Millenium Park, which we loved. I would definetly stay here again, or recommend to anyone.

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The first impression of the hotel when – Posted Jul 22, 2007
   
         
Horrible

The first impression of the hotel when you look up at the ceiling is amazing but nothing but down from there on. I had requested atwo twin beds when booked as I was traveling with my teenage daughter. A king was provided and it was explained that a...

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I do not stay anywhere else in Chicago! – Posted Jun 27, 2007
by denke510
 
         
Excellent

pros: Valet front door parking. Good restaurants....close to the El and theaters and LakeI started going to Chicago with my Mother over 20 years ago and we always stayed in the Palmer House. It is so ornate and beautiful. When you walk up from...

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The lobby in the Palmer house is really – Posted Jun 08, 2007
   
         
Mediocre

The lobby in the Palmer house is really gorgeous, and if that motivates you to stay there, then go for it. I didn't really love the place though. First off, you have to pay $60 for one week of Internet (that's insane and it's not even wireless!).The ...

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The construction is a joke. To much – Posted Jun 01, 2007
   
         
Horrible

The construction is a joke. To much noise in the mornings and it looks like a war zone! Kinda spendy seeing that we couldn't even enjoy ourselves due to the Construction. People were mean and seemed not to care. I asked to move rooms but the man...

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All around good hotel – Posted May 24, 2007
by Steved  (1 reviews)
   
         
Good
29 year old male with a luxury budget, traveling for leisure

Great location, nice lobby, great price

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