The Palmer House Hilton Hotel - Page 3

The Palmer House Hilton is a beautiful hotel. The staff was extremely nice and helpful. It would be helpful to have maps of the area highlighting the restaurants and things to see. There is one available but it is extremely confusing and getting directions from the concierge was extremely confusing too as he only gave verbal directions. If you are not familiar with the area, it is very difficult to find your way around. Otherwise, it was a spectacular stay and my husband and I hope to visit again.

This hotel made me feel comfortable: The hotel has a beautiful lobby where people gather to just sit and talk. This felt very welcoming and warm. The room had everything we needed which provided for our comfort.

It’s a great location! It is close to shopping and the theater district. It’s also close to public transportation. I would highly recommend it!

This hotel made me feel extravagent: The beds were quite luxurious.

It was in a great location near many attractions and the subway stop.

This hotel made me feel sophisticated: It's such a grand place, with the marble floors and the historic look to the rooms.

It is in a good central location. Chicago is a great town! The lovely hotel had several conventions which meant crowded elevators.

It had a beautiful lobby. The meeting room’s area was confusing on floors three and four. There were many restaurants and tourist attractions nearby, convenient for walking.

I was traveling for my company. The employees were very well trained. The location was in the downtown area, you could walk to stores or any place you wanted to go.

This hotel made me feel secure: There were double locks on the door. The desk clerk knew who I was. They also ask you if your room was okay.

When you look at pictures of the Palmer House Hilton in Chicago you are led to believe that you are in for a grand five star experience. The actual experience, however is quite the opposite. While the lobby area is grand it belies the complete experience. I will begin by listing the positive attributes and follow with the negative.

Positive:

*Downtown locality

*Attentive service

Negative:

*No wireless internet in the room: There is an ethernet connection but this only benefits those who are willing to pay $15 dollars a day to be connected!

*The air conditioning is uneven throughout the whole building and was very inadequate in my room: Even though the thermostat was set as low as possible (less than 60 degrees F) the room was so hot that I had to sleep with no covers and even then I was on the verge of sweating. As a point of reference my preferred temperature is 70 degrees. As a disclaimer to what I have just stated I can only attest to the discomfort I felt in the in which I stayed.

*Want to use the workout facility? Oh that will cost you $11 each time.

*There is bottled water in the room when you arrive. Twenty ounces for the bargain price of $3.45 per bottle.

*Room service is of course always expensive and not recommended, but it is ruthlessly absurd at the Palmer House.

*Need a role away bed for another guest? $30/night!

*When I was there 08/04/07 through 08/08/07 there were renovations in progress. Every morning about 6:00 AM you could count on waking up whether you wanted to or not!

And all this for the bargain price of $259.00 per night!!! And that is a discounted rate.

I have been in better Motel 6 rooms.

The rooms were not ready until 3. That was a little bit inconvenient, because we brought the train to town and the kids were tired. My sister and mother's rooms were upgraded to executive level, while ours was not. I would've liked to be near them. Other than that, the service was great. The room was very clean. We were on the 13th floor which was just renovated. Most service people were friendly. The restaurant downstairs came in handy when we had to wait for our room. It was very near Millenium Park, which we loved. I would definetly stay here again, or recommend to anyone.

Great location, nice lobby, great price

The bed was too small and there were no rooms available with larger beds.

It is a beautiful, very clean hotel. I got a nice, large room with two bathrooms.

This hotel made me feel extravagent: The beautiful decor made me feel extravagant.

I regularly use Hilton hotels. I usually have a good experience in my stays.

This hotel made me feel secure: The presence of security persons at the elevator lobby made me feel that they were watching out for their guests. In the evening, entry was restricted to registered guests.

Everything was great except that the bed was a little too hard. I enjoyed the experience.

This hotel made me feel respected: The man at the check in and check out desk was very attentive.

The Hilton Palmer House hotel in Chicago is a very upscale hotel. It is welcoming, the staff is very friendly and no problems were experienced during our stay. The rooms were very nicely decorated and the hotel featured all the amenities we required during our stay.

This hotel made me feel sophisticated: The treatment was very nice and arriving at a nice hotel gave the feeling of sophistication.

The rooms were small and dark. I only stayed one night but I changed the rooms twice, in the first the bed was broken, then the bathroom flooded. They offered poor help for handicapped persons. The room was farthest from the elevator in spite of the six month lead in reservation. Children were supposed to be in the adjoining room, but they were several floors away. I would not stay here again.

We arrived on Thanksgiving, the room was ready and we were checked in and having coffee at eleven o'clock in the morning! The hotel is in the heart of shopping, so we were up and out at five o'clock in the morning for Black Friday specials. We only had to cross the street to get to Carson Pirie Scott. It is such a nice spot for a quick getaway.

This hotel made me feel pampered: There were separate elevators for us, one even with a seat in it. We had access to free cappuccino, hot chocolate, juice and bottled water any time. We had vitamin water in our room when we arrived. The beds were made up with bolster pillows and bright white sheets and duvets.

The hotel had a great location and a very helpful staff. I loved the beds!

The hotel is way overpriced for the tiny room that you stay in. You could literally hear the person next store use the bathroom. The elevators are very slow.

The location could not have been better. We were right in the heart of Chicago, by the major sites. The comfort was outstanding. The check in procedure was less than expected, because the Hilton Honors Members desk was closed, so we had to wait in the regular line and the check in agent seemed rushed. We stayed on the executive level, which offered free continental breakfast, free hors-d'oeuvres and soft drinks as well as a full bar. You must get there early as the place gets too crowded. Also, the alcoholic drinks are overpriced.

This hotel made me feel sophisticated: Staying at the Palmer House hotel just has a certain level of sophistication to it. The decor and the level of service make you feel as if you have stepped back in time.

The location for tourists is fantastic. The access to public transportation is great. The price was best I could find in that class. I have stayed many times at the Palmer House hotel. I will continue to stay there as long as they have very competitive rates.

This hotel made me feel welcome: I was grateful the front desk was able to comply with my requests.