The Oaks Hotel and Conference Center Hotel - Page 1

Stay somewhere else! The staff including the hotel owners are rude and make promises they don't keep; one of them told us she'd been working for over 20 hours and couldn't help acting the way she did. A member of the staff told us that the hotel owner's girlfriend - calls herself the wife - stations herself in the office adjacent to the front desk, and pushes her weight around acting defensive about the hotel shortcomings and yelling at guests when they ask questions. We reserved a block for a medium-size party and were promised that the rooms would be available upon our arrival, mid-morning. Not so. By 1:30 pm half of our party was still sitting out in the dirty, awful lobby (after spending all night traveling). Instead of apologizing they yelled at our group's representative, told him we were causing a scene at the lobby area and if we didn't like it we could go somewhere else. We were not causing a scene, I assure you. A Senior Citizen member of our group was made to wait until 3:00 o'clock for his room. I'm convinced this was done on purpose, because they were mad at us for asking questions. Do yourself a favor, and stay somewhere else. These people are in the hospitality industry, but don't know what the word hospitality means. They don't like the business they're in.

For people that are considering this hotel, 2 words - STAY AWAY! I found out this used to be a 2 star Ramada that got kicked out - now they say their 4 stars and the hotel is worst now than it was then.

We were here for a wedding party and had uninvited visitors in our rooms - bed bugs. Needless to stay we checked out - did not get our money back - and some of us stayed at the Marriott and the rest at the Holiday Inn.

Long story short - We got ripped off thinking this was a nice hotel with 4 stars.

Do NOT plan your wedding here. I picked the hotel because I liked the catering manager. He quit 3 months before my wedding and everything went down the toliet!!! They overbooked the hotel with 4 different events not including my wedding. They closed the resturant on a Saturday for one of the events. The hotel manager lied to my parents about a shuttle, and they wouldn't let us check into our hotel room 5 minutes early even though we asked for early check in when we made our reservations and were rude to all of my family. I will never do business with them again and hope all stay away from this horrible hotel

I stayed 2 nights at this hotel as part of a wedding party. We rented out nearly all of the second floor (there are three floors total). The cards did not work well in the room doors. Half the rooms bordered the highway, which was very close and very noisy. The beds were terribly uncomfortable. The parking lot narrowed toward the end, so if anyone parked on one side, you could not go out that way. We had trouble with the shuttles (some people waited 45 minutes to be picked up from the wedding reception). When we called the front desk to ask about earplugs, extra blankets and the shuttle (three separate phone calls) we were met with great hostility on the part of the front desk staff. They were very impolite and should not work in the service of hospitality. Worst of all, the second morning I found a dead bug in my bed. I contacted the front desk, who gave me more negative attitude, returned to my room and found a red wood mite also. Upon returning home I researched the first bug and believe it to be a bed bug. Please, please, please do not book here. I returned with 5 bug bites (that I have found so far).

They broke our contract, wanted us to supply our own table linens, gave us attitude when we needed more water, gave us a smaller meeting room then we paid for, gave us less tables than agreed on and even charged our guests when they asked for Kleenex. They are dishonest and even the employees are disgruntled. Our event was stressful and we wouldn't wish this on anyone.