The Muse Hotel

After reading positive reviews on other sites, this was a huge disappointment!

First, there was a mouse in my room my first night! They moved me to a smaller room, that was non-smoking (though my booking was for a smoking room). No upgrade, no discount, barely apologetic!

The service was overall just ok. Though the rooms were big, the design was just ok and the rooms felt dingy. The featherbed on the first night had scratchy feathers poking through worn sheets. Took two calls to the front desk to get slippers. My phone line was "blocked" for the first hour of my stay. Internet cost $24 for two days.

Stay at the Benjamin, which is similarly priced but has comfortably sized, clean, well appointed rooms, decent desk for working, great service, and very comfortable beds! I chose the Muse on the recommendation of a travel agent, and because it was fairly close to the Javitts center, but wish I'd gone to the Benjamin, which is my usual business hotel.

It's a great location down the street from Times Square, but a bit noisy with my street-facing room that had no view.

The hotel was in a great location, right off of Times Square. The staff was always willing to help out, look up different locations, and print out directions for us at a moments notice. The beds were very comfortable and the rooms were cozy. We always had hot water. The complimentary wine hour was great!

This hotel made me feel welcome: We were welcomed outside every time we came to the door. The staff always said something nice and smiled. The ambience in the lobby gave a feeling of warmth

Finally, Great Service in New York City!. The Muse Hotel is located in the heart of New York. This is a smaller hotel that gives great service. In fact, last time I was there I had to make a run for the airport during a giant snow storm. Shortly after arriving at JFK the airport closed down. The Muse knew my flight information, called me, and gave me a free upgrade at their hotel since my old room was taken. That night, I ended up going out with the hotel staff and they showed me night life in the city!! Was the best night of my trip!! Finally a hotel that gets it...