Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. Plank... more »
Intimate boutique hotel housed in 6-story brick, Romanesque Revival building dating from 1890, originally built for John Astor II. Plank floors, brick walls and simple slipcovered chairs hint at the laidback style that characterizes this place. The wall of colorfully bound art and fashion books adds a touch of class.
Orbitz
The Mercer, Sohos first luxury hotel, boasts 75 guest rooms on 6 floors of a landmark Romanesque revival in New Yorks thriving Soho district. Designed and built by noted architect William Scheckel for John Jacob Astor II in 1890, the building was completely gutted and redesigned by renowned French interior designer Christian Liaigre. The new space reflects the great cultural and commercial history of Soho updated with Liaigres calming modern vision and underscores the areas status. The guest rooms are open with long entrance hallways into loft-like spaces. High ceilings with fans, arched windows and oversized bathrooms with some king-sized tubs add special touches to these personal spaces, as do the luxurious dark African woods like Wenge and Ipe that grace much of the exclusively designed furniture. An intimate lobby enhances the domestic feel its vintage book library, living room and bar. The hotels 24-hours, 120-seat restaurant, dubbed the kitchen for its open kitchen plan and inclusion of communal tables, can accommodate large parties as well as solo guests. Renowned chef Jean Georges Vongerichten operates the restaurant.
ReserveTravel
The Mercer, Sohos First Luxury Hotel , Boasts 75 Guest Rooms On 6 Floors Of A Landmark Romanesque Revival In New Yorks Thriving Soho District. Designed And Built By Noted Architect William Scheckel For John Jacob Astor Ii In 1890, The Building Was Completely Gutted And Redesigned By Renowned French Interior Designer Christian Liaigre. The New Space Reflects The Great Cultural And Commercial History Of Soho...Updated With Liaigres Calming Modern Vision And Underscores The Areas Status The Guest Rooms Are Open With Long Entrance Hallways Into Loft like Spaces. High Ceilings With Fans, Arched Windows And Oversized Bathrooms With Some King sized Tubs Add Special Touches To These Personal Spaces, As Do The Luxurious African Woods Like Wenge And Ipe That Grace Much Of The Exclusively Designed Furniture An Intimate Lobby Enhances The Domestic Feel With Its Vintage Book Library, Living Room And Bar. The Hotels 24 Hour, 120 Seat Restaurant, Dubbed The Kitchen For Its Open Kitchen Plan And Inclusion Of Communal Tables Can Accommodate Large Parties As Well As Solo Guests. The Restaurant Is Operated By Renowned Chef Jean Georges Vongerichten. Total 75 Rooms Including 7 Suites All Rooms With Air Conditioning Bathrobe Internet Access Smoke Detector Cable TV Movie Channels Safe In Room Toiletries Stereo System Fire Sprinkler Sys. Hair Dryer Ceiling Fan Turndown Service Phone Wake Up Service Work Desk Area VCR Voicemail Cd Player Dataport Radio Minibar Some Rooms With Bathtub Fireplace Connecting Rooms Iron/Ironingboard Shower Stall Kitchenette
Hotels.com
Rude Service Is A Hallmark of Mercer Hotel
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Posted Apr 06, 2008
Horrible
I sure wish I had read other reviews more closely before I stayed at the Mercer Hotel recently. I was totally put off by its rude personnel and have pledged to never return. Little did I know in searching the Internet that I am far from the first...
51 year old male with a luxury budget, traveling for business
Really, I see that many people like The Mercer Hotel and I can understand its appeal. But I found it way, way overpriced and had a serious problem with the hotel's personnel, which went beyond a single bad apple.
After being treated rudely by one employee, I asked to speak to her supervisor. The supervisor defended the rude employee and dismissed my complaints. I asked to talk to the general manager. He was too important to speak to me directly. But he did email that he has not had previous problems with the employee I was complaining about.
Does this strike you as "luxury"? If you ask me, the hotel does Not value its clients as individuals. Great for the hotel. Lousy for guests. Do yourself a favor and stay somewhere else.
You know the feeling when you go to a
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Posted Sep 02, 2007
Okay
You know the feeling when you go to a totally empty resturant and you are told you cannot be seated? This was the feeling that we got at the Mercer. Perhaps it is just too trendy for us, but we travel a lot and this place, although nice, is nothing...
32 year old female with a moderate budget, traveling for leisure
This is a great hotel. It can be made fabulous, they just need to crack the whip with some of the employees. I am big on service, it can help immensely. The hotel itself is fine, I have it on my short list of NYC hotels, which speaks volumes, especially if you know me. But some of the staff does not seem to value their jobs and if you let them, they will ruin your stay. (This is the hotel that Russell Crowe threw the phone at the concierge-the man in no way had it coming, but some of the employees can be rather trying to deal with.)
I am somewhat likely
to return to the The Mercer Hotel.
I might recommend it to friends.
wonderful location, amazing service, cozy minimilast getaway.. The resturant was great, couldnt have requested a better weekend i would definately come back to this hotel many more...
In the heart of Soho with fabulous rooms and bathrooms to die for. They must have had some special windows, too, because the city noise was nowhere to be heard.
43 year old male with a luxury budget, traveling for leisure
I had read a great deal about the Mercer, all generally complimentary. The experience really exceeded expectations. The hotel is well-designed, discreet, with an excellent and attentive staff. I'd definitely stay there again.
I am very likely
to return to the The Mercer Hotel.
I would definitely recommend it to friends.
For the money, you can do better elsewhere. NYC is an easy place to get around and you don't have to be in SOHO to enjoy the area. Better to stay Uptown where they know how to deal with guests properly.
What ever happened to Customer service????????
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Posted Jun 29, 2005
Horrible
I work in customer service and know how to treat my customers. Why doesn't this place? What happened to Russell Crowe is not his fault. Yes, he shouldn't have thrown the phone at the employee, but that employee should have helped him with ...
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