After doing a long and through research on many websites including reading the reviews on other websites, I booked a week at Marmara Manhattan on their website. Our problems were:
1)Hotel site shows a roof top terrace with sweeping views- It was closed and under construction for a penthouse and there was no mention of it on the website, at the hotel, during the check in. Even after I brought it up, they brushed it off. Even though this was one of the main reasons I booked this hotel.
2)Hotel site says suites have queen size beds, and nice views- Our suite had a full size bed, and view was well the small building across the street.
3)Hotel site says that the quieter upper east side. There was a construction at the hotel, outside, and outside of our window crews were there. We asked for a quieter room, and we were told they would check- 3 DAYS later which was the day before we were due to leave, they said NO ROOMS and NO DISCOUNT would be given.
4) Very rude front desk manager, she talks and fights with other guests in front of everyone, she is very unfriendly. She really should learn that customer service starts with a smile, whether one is in NY or wherever.
Overall, I travel for work and leisure extensively, used to live in NY for 3 years, this is one of the worst places to stay in NYC, due to their arrogant, unaccomodating, higher than thou attitude and false advertisement.
The only plus, rooms are clean.