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The Madison Concourse Hotel and Governor's Club

3 Stars
 
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1 West Dayton Street   [edit info]
Madison, WI 53703, United States +1-608-257-6000 www.concoursehotel.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Best business and leisure hotel by Madison Magazine, The Madison Named Concourse Hotel and Governor's Club is located in the heart of... more »
 
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average guest rating 4.3 out of 5

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Showing reviews with a horrible rating from travelers   clear filters
The location was great.Rooms were small – Posted Jan 13, 2008
   
         
Horrible

The location was great.Rooms were small and the noise level from other rooms was very loud. Not the romantic get away we were hoping for. Everything was very clean. The decor is dated and bland. The rooms are not at all sound proof. I was up all...

read full hotel review on MYTravelGuide

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Confirmed reservations mean nothing – Posted Sep 03, 2007
by bvf139  (2 reviews)
   
         
Horrible
35 year old female with a luxury budget

I made reservations 6 months ago as part of a wedding party. They were for Friday and Saturday night as was the rest of the wedding party. I called a few days prior to confirm my reservations as they had not sent me a confirmation by mail, and I was given a verbal confirmation of both nights. They were "unable" to e-mail me that confirmation. I should have seen the "red flags" go up then but flew half way across the country to find out they had only room for Friday night and were "overbooked"; they were very sorry but could do nothing to help me. They also commented that they hear that "story" all the time!! So maybe there is a problem with their reservation system.

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Close to a lot in Madison.Poor customer – Posted Aug 29, 2007
   
         
Horrible

Close to a lot in Madison.Poor customer service by management and bugs in the beds. I stayed for 2 nights and was bit by something in the bed on the first night. I complained to the front desk and they offered to move me to another room. Instead we...

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Friendly front desk staff.Noisy. I – Posted Nov 20, 2006
   
         
Horrible

Friendly front desk staff.Noisy. I complained but little result. This is the nicest hotel on the capital square. It is conveniently located near restaurants & state street. Rooms are clean and comfortable. However, noises from the hall and adjacent...

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This was the most horrible experience I – Posted May 05, 2006
   
         
Horrible

This was the most horrible experience I have ever had at a hotel. The nice person at the front desk said he hoped next time they would be able to accomodate me better, I told him there would not be a next...

read full hotel review on IgoUgo.com

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