The Madison Concourse Hotel

I made reservations 6 months ago as part of a wedding party. They were for Friday and Saturday night as was the rest of the wedding party. I called a few days prior to confirm my reservations as they had not sent me a confirmation by mail, and I was given a verbal confirmation of both nights. They were "unable" to e-mail me that confirmation. I should have seen the "red flags" go up then but flew half way across the country to find out they had only room for Friday night and were "overbooked"; they were very sorry but could do nothing to help me. They also commented that they hear that "story" all the time!! So maybe there is a problem with their reservation system.

The whole place is pretty nice. The food was good and the people working were a pleasure to be around.

This hotel made me feel entertained: Upon arriving, the desk people were smiling. That always is a plus and you know the people will treat you right. It is all about the attitude of the employees.

I stayed at the concourse for a convention and can honestly say I have never encountered such friendly employees. I wanted to change my reservation at check-in and the staff was very accommodating. My room overlooked the Capitol which is really beautiful. I forgot my laptop but the front desk told me to check out the business center. there were printers that I could use for free and they have complimentary internet everywhere in the hotel. Overall I was very pleased with everything. My company decided to book the hotel next year so I will be back.

Everyone was very nice, our stay was comfortable and the room was nicely clean and ready every day. I liked the proximity to State Street. I did not like having to pay for parking, but it was not a huge fee. No one had told me about this when I made reser

I attend a conference every year which is held at the Concourse hotel. While I would seem to thus have no say in where I am staying, in point of fact the committee which organizes the event takes the attendees' opinions very seriously and we all absolutel