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The Madison, A Loews Hotel

4 Stars
 
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1177 15th St NW (Downtown)   [edit info]
Washington, DC 20005, United States 202-862-1600 www.themadisondc.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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For more than 40 years, The Madison, A Loews Hotel, has set the standard of elegance and hospitality in the nation's capital. Become a pa... more »
 
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average guest rating 3.6 out of 5

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1 out of 1 people found this review helpful
STAY AWAY!! FAR, FAR AWAY! – Posted May 07, 2009
by THIMBLENUT  (1 reviews)
   
         
Horrible
50 year old with a moderate budget, traveling for leisure

My parents and I stayed here for a week. We paid for a superior room and got a regular room. There were 3 of us in the room yet only enough drinking glasses, coffee for 2 people. The beds were not made properly, the room was dirty, the bathroom was dirty with previous guests hair on the walls! My Mom's watch was stolen the first night there and when we checked out we could not get a report to make an insurance claim. We paid over $2,000 for a week's stay, yet when the bill arrived under our door the last morning of our stay it showed $1,000 LESS. When we asked about it at the desk upon checkout, we were told it was a "system error". Hello!! PEOPLE input that information. When we demanded a copy of the bill back and a report of the stolen property - I was threatened with them calling security because of my "behavior"! We had to call each and every night for clean glasses, ice, more coffee and creamer (Dad even left notes asking for more coffee and creamer EACH MORNING). The restaurant is EXTREMELY OVERPRICED for what you don't get! The honor bar is a joke and way overpriced as well. As for "First 30 minutes free" for internet access in the business center - not true either. Dad and I spent a total of 16 minutes online doing our web check-in for our flights and were charged for that as well. One day we had a rental car. There's no place to park... they park it for you. We arrived back to the hotel at 9pm and returned the car the next day to the rental car office at 8am .... we were charged $80 for those few short hours!!! Being a guest of the hotel why isn't parking complimentary??? The staff speaks very bad English - very difficult to understand them. If you don't tip well - you can forget that you even exist. CONCEIRGE : is none existent. When you call the phone rings and rings and rings and rings. Then you get the front desk who put you on hold for 5 minutes. so I hung up and called back numerous times before they (the front desk AGAIN) answered and takes my call!!

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We just got back from a spring break – Posted Mar 23, 2009
 
         
Excellent

We just got back from a spring break getaway. This is a very nice hotel and close to a lot of site seeing areas. It is about three blocks from the metro, a short walk, but you get hit up a lot by panhandlers. The hotel is very nice and the staff...

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Clean Modern Elegence – Posted Aug 17, 2008
by member12779  (41 reviews)
   
         
Good
27 year old female with a moderate budget, traveling for leisure

The Madison offers a clean modern yet classic experience in DC. From the decor to the Post Script lounge and the spacious rooms this hotel is at the top of the DC food chain.

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Hotel Review – – Posted Jun 22, 2007
   
         
Good
54 year old female with a moderate budget, traveling for leisure

The hotel was nice, but I expected better. However, we did get a good deal.

I am very likely to return to the The Madison, A Loews Hotel.
I would definitely recommend it to friends.
HorribleExcellent
12345
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights

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Front desk staff and operators were – Posted Dec 10, 2007
   
         
Good

Front desk staff and operators were excellent. Very thorough in providing the best of service and great hospitality. Helpful in getting questions answered and issues resolved. The bell staff was also a plus. The restaurant staff, cleanliness and ...

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Our stay was great!, the guy whose – Posted Nov 16, 2007
   
         
Good

Our stay was great!, the guy whose playing the piano every night was great. Staff make us feel important when we check in, check in was easy. Son loved the bed and wanted to come back again next summer! Book at least 8 mos. in advance with a great...

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Although we live only about one mile – Posted Sep 25, 2007
   
         
Good

Although we live only about one mile from the Madison, my husband and i decided to do a romantic overnight last weekend. We met at the hotel, worked out in the fitness room, rested a little, had drinks in the lobby bar, then went to the Skye Terrace ...

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I stayed here a total of 9 nights and – Posted Aug 20, 2007
 
         
Excellent

I stayed here a total of 9 nights and it was great. I had problems with my air conditioning and i was asked to change floors which was totally fine as my room was up graded at no extra cost. I also had something very sentimental go missing from my...

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You get what you pay for - the first – Posted Jul 21, 2007
   
         
Mediocre

You get what you pay for - the first room I had was right outside a street light, with no darkening curtains. The second overlooked the buidling HVAC system and an alley. Neither room had amenities listed on the hotel's website - I didn't even get...

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Great location, wonderful service and – Posted Jun 18, 2007
 
         
Excellent

Great location, wonderful service and friendly staff. Most helpful in getting around town! Beds were to die...

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