A luxury hotel both wholly original and effortlessly livable. With its "unencumbered" sense of luxury, marked by sophisticated ease and... more »
A luxury hotel both wholly original and effortlessly livable. With its "unencumbered" sense of luxury, marked by sophisticated ease and intuitive yet discreet service, The London NYC (previously the RIHGA Royal Hotel) is designed to engage both the discriminating business and leisure travelers in a personal luxury experience entirely of their own making. Our midtown Manhattan hotel places you in the center of New York's fabled cosmopolitan hub. Fifth Avenue shopping, Broadway theatres, Carnegie Hall, and Central Park are mere steps away. As Manhattan's tallest and perhaps 'best-situated' city hotel, The London NYC affords rare and stirring vista views of Central Park and the city skyline. Quintessentially, our global concierge, further elevates your experience by securing you access to the best of Manhattan, during your stay at our midtown New York hotel. .
Orbitz
Location. The London NYC hotel is one block from Fifth Avenue shopping in New York, N. Y. Times Square is six blocks from the hotel. The Broadway Theater district is two blocks away. Hotel Features. The lobby of the London NYC hotel features crown molding, columns and warm lighting. The property is among the tallest hotels in New York City and many suites feature views of the skyline and Central Park. The on-site restaurant, Gordon Ramsay, is based on the Ramsay's London restaurant. The restaurant offers fine dining in the evenings, and requires advance reservations. Room service is available 24 hours a day. The London Bar serves breakfast and traditional afternoon tea. Maze, serves tasting-sized French-based Asian-influenced dishes in a casual envrionment. The health club features high-performance fitness equipment and serices Guestrooms. The guest suites feature designs by David Collins. Parlors feature limed oak parquet floors. Guestroom furniture includes swiveling tables and embossed leather desks. Suites include LCD televisions and iHome iPod docking stations. Rooms are equipped with high-speed wired and wireless Internet access for a fee. Egyptian-cotton bedding by Fili D'Oro of Italy and hand-woven throws cover the beds. Bathrooms designed by Waterworks feature dual showerheads, hand-cut mosaic tiles, bathrobes, marble vanities and personal apothecary products. Expert Tip. The hotel's global personal concierge service provides services ranging from acquiring last minute theater tickets to chartered jets.
ReserveTravel
I had a very bad experience at the London. I was initially given a room for disabled persons without any notice. When I asked to move to a standard room, I was sent to a much smaller room 20 floors lower down.
This new room had an odd smell because the minibar was filled with moldy bags of food from the prior occupant. When I complained and asked for a room in which the minibar was not filled with moldy food, I was told that I had to speak to a manager if I wanted to switch rooms again.
The duty manager showed up at my door with a security guard. Rather than apologizing and providing me with a new room, I was told that I should leave the hotel because I was obviously unhappy with the service and the rooms. I left a message for the general manager, but received no response.
The management and staff need proper training and adult supervision. Guests should not be assigned rooms for disabled persons without their consent. Guests should not be given rooms in which the minibar is filled with moldy food from the prior occupant.
The only acceptable response from the hotel would have been an apology, a new room, and a discount, upgrade, or gift to make up for the inconvenience of having to twice move rooms and remove moldy food from the minibar. Instead, I had the duty manager show up at my door with a security guard telling me I should leave if I was unhappy with my room. I checked out the following morning. I will never set foot in this or any other LXR hotel again.
Apart from the awful service, the lobby is a busy, crowded and unpleasant environment filled with baggage carts and lines of people waiting to check-in or check-out. There was also a strong marijuana odor in several of the elevators. The rooms are not well maintained and seemed dirty. Despite the fact the hotel is over 50 stories tall, very few rooms have views as the hotel is surrounded by other tall buildings. For privacy, you have to keep your shades closed as most rooms seem to look right into offices accross the street.
I travel to NY once a month. I have had very pleasant stays at the Essex House, Carlyle, Loews Regency, and Plaza Athenee. I normally never write reviews, but I sincerely believe travelers should be informed that the London is a truly awful and poorly managed hotel.
Don't be tempted by the cheap special rates being offered by the hotel. There are much better choices.
We just pent 6 nights at the London NYC
–
Posted Jan 08, 2009
Excellent
We just pent 6 nights at the London NYC and it was exceptional! It has a perfect location between the Broadway District and the Avenue shopping scene. It is very smartly decorated and the beds are the best sleep my husband & I have had in years. ...
Awesome staff! Great rooms! Excellent
–
Posted Sep 10, 2008
Excellent
Awesome staff! Great rooms! Excellent bedding.Price of the room service and restaurant food.“Great hotel, excellent staff - very welcoming and polite. Huge rooms (there are many types though) We got the iHome with two LCD TV's, a full living room...
25 year old male with a luxury budget, traveling for business
Wonderful upscale hotel near Central Park, 5th Ave. and Times Square. Very high speed wireless access throughout the hotel. Professional European staff, but not stiff at all. Not exactly a family friendly hotel, but perfect for those on business
Unimpressed with Afternoon Tea
–
Posted Jul 03, 2008
by Petley
Mediocre
I decided to try the London Bar for afternoon tea. I have been to many places for afternoon tea and I can honestly say that this was the worst afternoon tea that I have ever experienced. The following are my reasons:
Wonderful experience...beautiful
–
Posted Jun 11, 2008
Excellent
Wonderful experience...beautiful rooms,large,chic and immaculate! very accommodating staff; Quintessentially concierge service can really get any reservation or ticket you want Can't wait for next...
Great location, great suite, very nice
–
Posted Jun 05, 2008
Mediocre
Great location, great suite, very nice check-in staff and concierge. Came back from a dinner and late show to a frigid 54 deg F room in late May. Not very conducive to a romantic weekend. Called Front Desk staff to inform, yet still no heat 30...
Went for afternoon tea, and they had the cheek to serve whipped cream with my scones, probably thinking that a stupid American like me wouldn't know the difference. When asked if they had proper clotted cream, the reply was no. NO???? One word... ...
Write a Hotel Review
