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The Kensington Court

3 Stars
 
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610 Hilton Blvd   [edit info]
Ann Arbor, MI 48108, United States +1-734-761-7800 www.kcourtaa.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Kensington Court Ann Arbor has everything today's business and casual travelers could possibly hope for in a full-service hotel. "We... more »
 
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average guest rating 2.5 out of 5

Hotel Reviews

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Smoke runs through ventilation system – Posted Aug 06, 2009
by member158012  (5 reviews)
   
         
Horrible
traveling with a luxury budget

We stayed for freshman orientation and specifically requested a non-smoking room due to asthma and allergies. We awoke at 11:30pm to the smell of smoke. Since our young son was sleeping we waited until morning to call. All night we had smoke coming through the ventilation system. It was so bad that we called management at 6:20am to complain. They moved us to a different wing and refused to give us any compensation. All they would offer was an upgrade for our next stay. I was sick for 3 days after and luckily did not have to be hospitalized. Management did not respond to our letter we sent after our stay. Food was bad at the restaurant.

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Horrible! smoke comes through ventila... – Posted Aug 06, 2009
by member158012  (5 reviews)
   
         
Horrible
traveling with a luxury budget

We had smoke come through our ventilation system all night. All management would do was move us and offer an upgrade on a future stay. I have asthma and was sick for 3 day. There was no response to our letter. Food was terrible in the restaurant.

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Horrible! smoke comes through ventila... – Posted Aug 06, 2009
by member158012  (5 reviews)
   
         
Horrible
traveling with a luxury budget

We had smoke come through our ventilation system all night. All management would do was move us and offer an upgrade on a future stay. I have asthma and was sick for 3 day. There was no response to our letter. Food was terrible in the restaurant.

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Horrible! smoke comes through ventila... – Posted Aug 06, 2009
by member158012  (5 reviews)
   
         
Horrible
female with a luxury budget, traveling for leisure

Smoke came through the ventilation system all night. All the management would do was move us and offer an upgrade for our next stay. I have asthma and was sick for 3 days after. There was no response to the letter we sent. Also, the food was terrible in the restaurant.

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Management is the worst – Posted May 29, 2009
by Bordersguy757  (1 reviews)
   
         
Mediocre
34 year old with a luxury budget, traveling for business

After i checked in, a young man returned my credit card that i had left at tje front desk during checkin. I must have left it in haste, as the woman wearing general manager holiday inn nametag very rudelly checked me in. I did not appreciate her co

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Stayed two nights, in town for a violin – Posted Dec 24, 2008
 
         
Excellent

Stayed two nights, in town for a violin for my son. People were all friendly. Used pool (huge, warm, clean - with 9' deep end), room service (fast, friendly, hot, cheap, good quality and portion size), hot tub (just right temperature, clean). Room...

read full hotel review on IgoUgo.com

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Not too shabby – Posted Jun 05, 2008
by poodlez  (1 reviews)
   
         
Good
42 year old female with a luxury budget

I'm usually not a big fan of Independent properties but this one was an exception. I ended up staying here when a lot of hotels in town were sold out and it was a wonder why this one wasn't as well. Its an older hotel but kept up very well, the lobby is beautiful and rooms are extremely clean. The only issue I had was my daughter wanting to go down to the gigantic pool every hour!

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It's the worst hotel for a wedding re... – Posted Jun 30, 2007
by weddingmom  (1 reviews)
   
         
Horrible
55 year old female with a luxury budget

This hotel was so bad they actually ran out of food for 1/3 of our guests. They ended up serving them pizza and chicken wings at $50.00 per plate.

To make matters worse, they were not the least bit apologetic and did not offer compensation whatsoever. The musicians that our family friends ate on crates because they were called "the help".

They were expecting 300 guests and were paid up front weeks before the wedding. Still, valet was not available for luggage, even for the handicapped and elderly and guest were required to lug their luggage any which way they could. The staff was not the least apologetic and were even hostile when the request was pressed. I, the mother of the bride, was told the complimentary breakfast was transferable to room service. This was denied at check out and the desk manager sternly requested that I provide her with the name, title, physical description, date and time I was told this.

All of this for a $20.00 credit. This was after we paid them $50.00 a plate for $300.00 people! The air conditioning in the guest rooms was not operating properly and the temperature was 50 degrees. The children were wrapped in towels to stay warm during the night! This is not a sour grapes review. This actually happened! Of course restitution will be obtained either through corporate or legal channels. My daughter's wedding was joyful because of loving family and friends. Please, for your family's happiness do not consider this place for such a precious event.

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We attended a wedding here, they ran – Posted Jun 30, 2007
   
         
Okay

We attended a wedding here, they ran out of food and the last 60 people ate chicken nuggets for dinner. The room temperature was too cold, the heat did not work. The children were up all night complaining about the temp.

read full hotel review on IgoUgo.com

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Looks can be very deceiving, this hotel – Posted Mar 27, 2007
   
         
Horrible

Looks can be very deceiving, this hotel is very old, you can't control your own temperature in your room and if you call to the front desk you get this crazy manager who tells you thats how the hotel is buildt so your out of luck? Are you serious? ...

read full hotel review on IgoUgo.com

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