The Kensington Court Hotel - Page 1

I'm usually not a big fan of Independent properties but this one was an exception. I ended up staying here when a lot of hotels in town were sold out and it was a wonder why this one wasn't as well. Its an older hotel but kept up very well, the lobby is beautiful and rooms are extremely clean. The only issue I had was my daughter wanting to go down to the gigantic pool every hour!

This hotel was so bad they actually ran out of food for 1/3 of our guests. They ended up serving them pizza and chicken wings at $50.00 per plate.

To make matters worse, they were not the least bit apologetic and did not offer compensation whatsoever. The musicians that our family friends ate on crates because they were called "the help".

They were expecting 300 guests and were paid up front weeks before the wedding. Still, valet was not available for luggage, even for the handicapped and elderly and guest were required to lug their luggage any which way they could. The staff was not the least apologetic and were even hostile when the request was pressed. I, the mother of the bride, was told the complimentary breakfast was transferable to room service. This was denied at check out and the desk manager sternly requested that I provide her with the name, title, physical description, date and time I was told this.

All of this for a $20.00 credit. This was after we paid them $50.00 a plate for $300.00 people! The air conditioning in the guest rooms was not operating properly and the temperature was 50 degrees. The children were wrapped in towels to stay warm during the night! This is not a sour grapes review. This actually happened! Of course restitution will be obtained either through corporate or legal channels. My daughter's wedding was joyful because of loving family and friends. Please, for your family's happiness do not consider this place for such a precious event.

We were treated very well by all the staff, including the man who came in and fixed the commode when we first arrived!

This hotel made me feel elegant: They had coffee service with a big silver urn in the lobby. Also, at various times, they had fresh fruit and muffins.

This hotel made me feel sophisticated: I normally stay at cheaper hotels, like Days Inn or Best Western, and staying at the Crowne Plaza was just a whole new experience, having the options they offer, even if you don't utilize them, it just felt like seeing how the other half lives.