The Inn at Keystone Inn - Page 1

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The Inn at Keystone
Poor 3.0/10 2 reviews
21996 US Hwy 6, Keystone, CO 80435
Hotel Class: 3 Stars
On this page: Info & Amenities

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Official Contact Information & Amenities

Information
120 rooms, 6 floors , Built 19 years ago (1989), Renovated 11 years ago (1997)
Check In: 04:00PM, Check Out: 11:00AM
 
Amenities
A/V equipment rental, Babysitting or child care, Business center, Non-smoking room, Parking, Restaurant, Complimentary coffee, Concierge service, Cable or satellite TV, Fax (for guests), Refrigerator, Laundry/Dry cleaning services, Laundry room, Multi-lingual staff, Pet fee, Pets allowed, Photocopier service, Room service, Smoke alarms, Parking (free), Common areas wheelchair accessible, Security, Iron 
Room Amenities
Non-smoking room, Cable or satellite TV, Refrigerator, Iron 
Activities
Fitness center, Game room, Hot tub, Skiing (downhill)
Type of Property
Inn 
Recently Reported Price
 
Official Phone Number
970-468-1334, 877-625-1557 
Official Website
The Inn at Keystone  

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1.0/10
Stay Away
member icon Never Again, Most Rude and Unhelpful
Posted Dec 16, 07 by COSkier100, 1 reviews 
30 year old female with a moderate budget, traveling for leisure

Most unhelpful staff I've ever encountered. Checked in and in the evening tried to take a shower. No hot water. Called down to the front desk and was told I was the only one this complaint there was nothing they could. I told them that was unacceptable, we wanted access to a room with hot water and they told me I could come down and shower where the staff does. I told them for $150+ a night I did not think that was an acceptable solution. After several calls, nothing was resolved. They sounded more like stoned teens than adults being paid to assist guests. They refused to check other rooms to see if the problem was more widespread, they refuse access to an additional room with a shower so we could check, they refused refund. It went unresolved for the evening. The next morning I was in the elevator with a repair man who said the hot water heater had gone out and the entire hotel was out of hot water. They were not notified until morning when additional customers called to complain, which means the entire hotel was inconvenienced, rather than resolving it the night before. We requested a discount since you stay at a hotel to shower & sleep and we were not able to shower, and the repeatable phones from the staff just to annoy us hindered our sleep. Nothing, told they need to speak to their manager (a repeatable excuse with every request for access to room with a hot water). I later emailed the Inn at Keystone with a step-by-step of their incompetence and inconvenience they caused us. I received absolutely no reply. DO NOT STAY HERE. I have never been more frustrated with customer service than here.

I am not likely to return to the The Inn at Keystone.
I would not recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
Pool
Location
5.0/10
Okay
member icon Hotel Review by a traveler from Colorado Springs, CO - Posted Nov 28, 05
33 year old female with a moderate budget, traveling for leisure

The Inn at Keystone was nice for skiers. If you are a skier then you need a car to get around. When they say you can walk to the slopes from your room you may have a bit of a walk so be specific on where you want to be located. They have wonderful skiing.

I am somewhat likely to return to the The Inn at Keystone.
I might recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
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