The Inn at Jim Thorpe Inn - Page 1

It had a convenient downtown location. I had a great meal in the restaurant. The hotel had nice rooms and baths.

This hotel made me feel comfortable: There was a warm fire in the lobby. The keys were ready, I had a speedy registration and they served coffee and hot chocolate and cookies in the lobby. They had friendly reception people, nice beds and sitting area in the room.

It is wonderfully located in downtown Jim Thorpe. It is a lovely bed and breakfast with large rooms and updated baths. They provide excellent food and great service.

After watching the short video on the Inn at Jim Thope's website, I had high expectations for a step back in time with a high standard of service. What I encountered was disappointment after disappointment, and the worst customer service that I have ever encountered at a hotel. Parking is extremely limited, so unless you arrive early expect to have to walk you bags from a parking lot up the street. The Molly Maguires Pub is advertised as "lavish libations, convivial conversation, spectacular service and awesome ambiance". What I found was a small group of drunken locals, with 3 women shouting at each other at the top of their lungs at 8pm on a Tuesday evening. For out of state visitors used to no smoking laws, you will emerge reeking of tobacco. After dinner I sat on the balcony where "you can almost hear the clop-clop-clop of horse-drawn carriages, you can almost see the gaslights". I watched a group of bored teenagers hanging out across the street, and an elderly women repeatedly bring set after to set of Venetian blinds on the street to leave out as trash. As for the hotel being "lovingly restored" with its pressed tin ceilings, do not look closely as you eat breakfast as you will see the tin ceiling peeling away in numerous locations. The true test of a hotel is customer service, and the Inn at Jim Thorpe failed abysmally. My room contained a mismatched coffee maker and carafe, where the the carafe never reached the release valve at the base of the filter basket. I was nearly scalded when the filter basket filled with scalding water collapsed from its weight. After showing the senior house keeper the next morning, the front desk's response was to request payment in full, with no discount offered. It required 2 emails to the hotel's manager to even get him to understand that the coffee maker and carafe were mismatched which he regarded as an "inconvenience' rather than endangering the health and safety of a guest. I offer my experience as a cautionary note to anyone considering a stay at the Inn at Jim Thorpe.

The Inn at Jim Thorpe has been beautifully restored, staying there was like stepping back in time. The surrounding area is great for walking tours, biking, rafting and skiers. The town has really nice shops and restaurants.