This hotel used to be wonderful. They still have an amazing roof with a pool that is lovely, with a nice breeze, overlooking the ocean. However, they recently had a management change and the new manager is terrible, rude and has let the place go. The carpets have not been replaced since they opened (or at least from the stains it looks that way) and the service has gone downhill.
We were getting dressed when turndown service came so we asked them to come back later. When we left the hotel 15 minutes later we told the front desk that we turned away the turndown service but would still like it. When we returned from our dinner out, they had not turned down the bed. Who cares, except that meant we had no pillows. We called the front desk and they said since all of maids went home they could not provide us with a pillow.
It is such a shame because this hotel was so beautiful. My husband and I used to go once a year, after this last trip in 2006, we will not go again. If the management changes, maybe it will get better again.