The Helmsley Middletowne Hotel Hotel - Page 2

We were booked into a suite with two queen beds. Upon arrival, they put us in a suite with one king bed. It took two days, and dealing with 7 unhelpful front desk employees and managers to remedy their mistake. We had to pay additional money to get a rollout bed, despite this being the hotel's mistake. The bellman and housekeeping staff were friendly and helpful. The hotel had one ice machine on the 8th floor, and no soda or vending machines. Breakfast ended promptly at 8:55 am (if not sooner). The rooms were clean, but very outdated. One of the tables fell to pieces when we moved it to make room for the rollout bed. It was nice having a mini fridge in the room, but a microwave would have been great. In the second room we got, the tub drained very slowly when you showered.

The location is good. Since it lacks a restaurant and it is a bit old, I think the price is too high. The staff was courteous and helpful.

The room was large and comfortable. The in room refrigerator was convenient. No in room high speed internet access was offered.

The hotel for some reason put us in a suite, so it was quite wonderful. Our stay was great.

This hotel made me feel pampered: We were assigned to a suite room. It had a bedroom, bathroom, living room, and kitchen area.

The location was good. We could walk most places. The service was good. They got us taxicabs when we needed. The doorman was nice. I would suggest staying there. They served a continental breakfast.

The hotel has a great location, it is good value for New York City and it has surprisingly large rooms.

This hotel has a good price for the value.