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The Franklin

3 Stars
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164 E 87th St (Upper East Side)   [edit info]
New York, NY 10128, United States +1 212 369 1000 www.franklinhotel.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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The Franklin has been referred to as one of New York's most romantic hotels. The hotel features a bright living room, library nook, Frenc... more »
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Hotel Review

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Tiny room, bad service. – Posted Jun 29, 2008
by Darg0  (1 reviews)
   
         
Horrible
36 year old traveling for leisure

This hotel is tiny. We booked a superior queen and without knowing it were upgraded to a Deluxe King. Even that room was ridiculously small. Take a look at the pictures on their website. The photographer has done wonders making it look bigger than it feels. There is not enough room to leave your case open apart from on the bed. There is no choice but to unpack into the wardrobe. I wanted to use the supplied ironing board and could only do so in the bathroom. I have never stayed in a place so small even as a single in a bed and breakfast.

The room was booked as a double but was only supplied for a single person. One set of towels, one glass, one robe, etc. We had to ask for a second set of towels etc. and only got exactly what we asked for 1 large, 1 small towel, no face cloth and none of the extra accoutrements.

Breakfast was nice if you don't mind eating in a hallway. They had fresh fruit, pastries and cereals, though I was told they ran out soon after we left for the day, the food was good.

There was a mess up on the second day and the room wasn't cleaned. I guess a prankster turned over the please tidy my room sign. Did we get an apology? NO. Nothing, a single set of towels when we asked for clean. The others were still wet on the unmade bed.

The next day I expected an apologetic clerk, an offer of discount off our next stay or a voucher for lunch at a local restaurant. I've stayed at a lot of hotels that try to look after the clientele, most offer something when a mistake has been made. This place, nothing.

I will not be going back and I don't advise you to.

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