The Eldridge Hotel Hotel - Page 1

The Eldridge came highly recommended by family members in Kansas. We stayed there one night for our anniversary on the way to our granddaughter's birthday and enjoyed the convenience and atmosphere. We were charged $170 for a king size bedroom and then approx. 1 month later a charge appeared on our credit card statement for an additional $150 due to "damages to room" which later were clarified to be "mud all over the floor which required professional cleaning". We were never notified of this problem, just found the charge on our account and called the Eldridge for clarification. Ended up making 7 phone calls, talked to manager many times, and explained that when we left the room there was no mud on the floors. However, we couldn't prove it. The manager never actually said I was lying, but stated he needed to talk to head of housekeeping "who is off today". I guess when damage is reported a manager doesn't check out the room immediately which seems to be something one would do in my opinion. In another later phone call from me, I explained how very, very far our room was from the 4th floor elevator which appeared to make a little sense to him. If we had had mud on our shoes (which we didn't) it would have worn off by the time we came in the lobby, took the elevator to the 4th floor, and walked down two hallways to our room. It is very frustrating to be considered untruthful with no way to disprove it. After 5 days, the manager called to report that he didn't know exactly what had gone on in the room and considering my statement of how far the room was from the elevator, he would just refund the charge. I don't plan to stay there again unless I have someone from the front desk come to check my room before I check out.

The Eldridge hotel was right downtown. It was comfortable and just the right size. I would stay there again.

This hotel made me feel comfortable: They left us alone and still fixed things like a broken toilet seat.

The Eldridge is a beautiful historic hotel. It has large rooms and a friendly efficient staff.