We stayed here for 2 nights and the staff were friendly and helpful,rooms were very nice with beautiful furnishings.
Breakfast is muffins,bagels,danishes and tea/coffee which is ok but the breakfast room is quite small.
Location is close to the city,shopping and cable cars.You can walk to Pier 39 and Fishermans wharf from hotel although it is a long walk but there is plenty to see on the way.
Hotel area is ok during the day but at night there are alot of homeless people in the back streets but they are all around San Francisco not just here, they seem harmless but it is a bit uncomfortable.