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The Cliff House Resort & Spa

4 Stars
 
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Shore Road, Bald Head Cliff   [edit info]
Ogunquit, ME 03907, United States +1 207 361 1000 www.cliffhousemaine.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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Located on seventy acres on Maine?s scenic south coast, The Cliff House offers breathtaking views of the open Atlantic from every room. T... more »
 
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average guest rating 2.3 out of 5

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Sort by:   newest   best   worst 1-10 of 17 reviews

Lunch was Terrible!!! – Posted Jun 14, 2009
by member192899  (1 reviews)
   
         
Mediocre

Went to Sunday lunch and limited selection of nonfried foods. Ordered the Marimated Lam Pita - I swear it was very bland roast beef. Honestly I would not have served that at home never the less in a restaurant. Based upon limited contact would ne

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Your experience depends on your attitude. – Posted Aug 14, 2008
 
         
Excellent

My wife and I have been to the Cliff House 4 times over our 17 years together. We stayed in the Ledges, Clifftop, CliffScape. We found that the older the room, the less we were impressed. We always found the staff to be friendly and helpful....

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Terrible spa visit, even worse customer service!!! – Posted Jul 30, 2008
   
         
Horrible

My friend and I visited the spa for a day away from it all. I left more stressed out than I was when I got there. My facial was terrible; I felt like I went through a carwash in a convertible! She had no real info. about my skin. All she did was a...

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JUST OK – Posted Jul 09, 2008
   
         
Okay

GREAT VIEWS (NOT FROM MY ROOM)

ISOLATED FROM CENTER.

NOT A PLACE FOR KIDS.

EVERY MORNING WAS LOUD KIDS AND BANGING DOORS.

FOOD WAS GOOD.

ROOM FOR THE $$$ WAS JUST OK.

OLDER COUPLE

WILL NOT GO BACK.

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Disappointment.... – Posted Jun 17, 2008
   
         
Horrible

I was very disappointed with the Cliff House. The room was antiquated...ceiling tiles out of place, very 1980s, and there were bugs in the corner of the bathroom. I would not return the property. The Ledges are desperately need updating. No...

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The kids sent us here for our 50th – Posted Jan 30, 2008
 
         
Excellent

The kids sent us here for our 50th wedding anniversary. They couldn't have chosen better. The room had a spectacular view of the shore and the lighthouse. The breakfasts were the best I've ever had with a great variety too. Dinners were very...

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Hotel Review – – Posted May 22, 2007
   
         
Good
57 year old male with a moderate budget, traveling for leisure

The hotel had an efficient, courteous, well trained, upbeat staff. I appreciated the quality of food and service in dining room dinners and breakfasts, the view from my room, the well groomed and clean grounds, the ease of parking and the convenience to a

The setting on a cliff overlooking the Maine coast and the dining room staff made me feel relaxed.

I am very likely to return to the The Cliff House Resort & Spa.
I would definitely recommend it to friends.
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You can do a lot better! – Posted Oct 17, 2007
by lex862  (1 reviews)
   
         
Horrible
42 year old male with a luxury budget, traveling for leisure

The price was high, the room was average, the staff and owner were inconsiderate. I would not recommend this hotel to anyone! Don't be fooled by the high-end web site and the seaside view. This is a mediocre stay at best. What makes it a terrible hotel is the total lack of customer service.

I booked a spa room for 1 night and knew from the moment I hit the check-in desk that I had wildly overpaid. The reception staff was nothing special, valet was strictly self-service, the bedspread was polyester and the room had a nice view of the parking lot below. I immediately asked for my money back and was told that I needed to e-mail the owner who would get back to me in a couple days. Of course, the reception staff would not even let me use their computer to send an e-mail. While I was waiting 45 minutes to speak with the reception manager, one of the staff bragged to me about a guest who was hospitalized mid-stay and was still forced to pay the whole bill. Nice!

The staff and owner have no clue when it comes to customer service! I gave them the chance to make good (since I did not use the room.) The owner refused and said I was irrational when I said I would post my experience on Trip Advisor and other web sites. Well here it is! I feel confident that this review will cost the Cliff House more than the $350 they owe me.

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You can do a lot better – Posted Oct 17, 2007
   
         
Horrible

The price was high, the room was average, the staff and owner were inconsiderate. I would not recommend this hotel to anyone! Don't be fooled by the high-end web site and the seaside view. This is a mediocre stay at best. What makes it a...

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Lost opportunity – Posted Oct 09, 2007
   
         
Mediocre

In summary, the Cliff House "could" be one of the great New England places to stay, but the owners prefer to keep it average, at best. The view of the ocean is spectacular if you are in the right room, but a grand view does not make up for...

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