The Buttes Marriott Resort

I checked in late but called ahead. I was traveling on Business and Pleasure. Front desk seemed didn't seem happy and barely could tell me where to go to my room. The door knob fell off our door, we were changed to another room. The first room had mold in the bathroom and urine on the outside of the toilet. Yuck. We didn't recieve any poolside service but others around us did. Again, another unhappy employee. We finally found the place for breakfast but the front desk never gave us our vouchers for breakfast. When I checked out I asked who the manager was and that I had a problem with my stay but by the reaction or lack of caring by the manager standing behind the front desk person I decided to wait. It was a good thing because I was charged for both rooms and still no contact with any manager. In fact to this day not one of them has ever contacted me. If you want service I would stay elsewhere. I'm an event planner and I wouldn't refer my clients to this place either.

The room was shabby and the guest services were terrible.

We traveled from Australia to stay at the Buttes. The service was excellent 100%. The rooms extremely comfortable, and their meals are excellent. The information and assistance from all areas was excellent.

The scenery was beautiful, the hotel is located on the side of a mountain. We took as many pictures at the hotel as we did anywhere else. The room was nicely decorated. The Top of the Rock restaurant is a must go to one evening. The Market Cafe was just average, with sandwiches and hamburgers. The only issue was the that we had to pay for internet access.

This hotel made me feel sophisticated: The hotel was beautiful, especially at night. I felt sophisticated when I put on my dress and went to dinner at Top of the Rock. The staff treated you like you were rich.

The hotel property is going downhill, there are no efforts to keep it nice.