The Boston Park Plaza Hotel

Luxury does not begin to describe the Park Plaza. The lush accommodations and beautiful furnishings call to mind an earlier era of glamour and romance. The location is perfect for visiting Boston landmarks, theater, nightlife, fine dining and shopping. Because of its size and popularity this particular hotel will always be humming with activity, but that's part of what Boston is all about.

I had a wonderful experience at the Boston Park Plaza. Check out/check in was quick and my room was in great condition. The bathroom was a little small, my room didn't have a view of anything but another part of the hotel, and the internet was definitely not free, but nevertheless, the staff was friendly, the lobby was beautiful, the elevators were fast and modern, and the location was perfect. I even saw Tom Hanks outside the hotel! I would definitely stay here again.

I have always had a good experience staying at the Park Plaza. We enjoy the elegant lobby that is a throwback to a grand era. It just feels nice. We have always been able to find a great rate (for Boston!) as this hotel does plenty of deals. In my recent stay, it was just $119 per night. Its an old hotel so some rooms and bathrooms are a bit small, but nice for the price. You can get a nicer hotel for a much higher price in Boston, but you can do a lot worse than the Park Plaza. I recommend it highly for people on a moderate budget. I love its location near the Boston Public Gardens and just down the street from the Arlington "T" stop on the Green Line.

The bed was comfortable and there was heat and hot water. However, at the exorbitant pricing that this room cost, I didn't expect to pay 12.00 for an internet connection and outlandish room service pricing. Room service soft drink was 3.50!

I stayed at Boston Park Plaza Hotel for a week, in an upgrade Tower Room. For over $300 a day, I couldn't even get hot water for shower in the morning. I also experienced billing error and loss of item at my room. The staff was trying to help, but the hotel is so overwhelmed with problems that they either couldn't do anything or did not care. I checked out with an erroneous invoice, and the security manager (service manage was not in on duty) promised that a fax copy of the revised invoice will be faxed to me. As of today (more than one week later), I am still waiting for the correct invoice. I emailed the security manager; she did not reply. I called the security manager and the hotel, and nobody picked up the phone at the front desk, or at the accounting. Apparently, nobody cares in the hotel once you leave.

The lesson I learned from spending more than $2k? Stay away from Boston Park Plaza Hotel!