HORRIBLE! I can't say enough bad things about the Beverly Hills Hilton.
Conference in May 2008 - some of our attendees left the hotel & conference early! Their rooms were never cleaned, any requests for towels, pillows, or even rags to clean were met with disdain & requests for payment for extras! How embarrassing to us!!
Conference rooms were disorganized, A/V equipment did not work and we were STILL charged full price for each piece for each day. $6 per can for WARM sodas, $40 per plate for buffet of cold food, cold eggs, cold sausages, undercooked raw bacon, no juice or milk, only coffee - which was $50 a gallon and Horrible! We made do without mikes one day & still had to pay $400 for each day for "microphone system". No amount of arguing with the "managers" explaining difficulties during problems & afterward, nothing convinced them that they were at fault in any way.
I tried to get a final bill the day after the conference & they said they'd mail it. I called the next week, nothing, "Oh, we'll have that soon!". The week after that, my card was blindly charged & when I saw the $30K charge, I called for the bill. "Oh, we're still working on that." "Really? then how'd you charge my card already?" "We didn't."
I complained to AMEX, who said they'd get the bill. Several days later, the complete bill arrived, which doesn't add up at all, no credits for all the problems, and I was to have a comp'd room as organizer, but, no, they charged me for each night, saying people checked out early - even though those people paid in advance - and that negated their free room (1).
After all that money spent, I just wonder how many customers I've lost due to the Beverly Hills Hilton.