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The Allerton Hotel Chicago, Magnificent Mile

3 Stars
 
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701 North Michigan Avenue (Gold Coast, Old Town)   [edit info]
Chicago, IL 60611, United States +1-312-440-1500 www.theallertonhotel.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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As one of the first high-rises to grace Chicago's fashionable Michigan Avenue, The Allerton Hotel Chicago became synonymous with high... more »
 
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average guest rating 3.6 out of 5

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Poor Customer Service – Posted Oct 12, 2009
by tiff0000  (1 reviews)
   
         
Mediocre
35 year old with a luxury budget, traveling for leisure

I had arrived in Chicago very early on a Friday morning and dropped off my luggage with the bell service. I knew that I wouldn't be able to get a room right away, but the front desk attendant that morning called me on my cell as soon as a room became available. I thought to myself, "what a great gesture?"

Unfortunately, the front desk attendant who helped me check-in that morning was not the same attendant during my stay on Saturday and Sunday and I didn't receive the same courtesy from the other attendants. The weekend front desk attendants weren't very pleasant, weren't helpful, and when I asked to speak to a manager regarding a concern that they couldn't help me with, I was told the manager was on break but would call the room once they returned. The manager never called. I even left my cellphone number and they didn't bother to call that either. I wish the lovely woman who helped me Friday morning, worked on the weekends, because I have a feeling I wouldn't be writing this negative review. I chose The Allerton Hotel because it has a great location, but I now know why bother with a great location if the front desk attendants aren't pleasant. I would not recommend staying at this hotel if you have any questions or concerns during your stay.

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The hotel was nice. Only be aware of – Posted Jan 13, 2009
   
         
Good

The hotel was nice. Only be aware of unexpected "extras" like paying $51/night to park and $10/day for internet access. The elevators were also extremely small. But it was a very nice hotel overall, and the staff was extremely friendly and helpful.

read full hotel review on IgoUgo.com

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We got to the hotel rather late in the – Posted Jan 08, 2009
 
         
Excellent

We got to the hotel rather late in the day, around 9:00pm. We did have to circle the hotel a couple times to find the valet parking, but once we pulled in, they were very helpful. The hotel desk was on the second floor and not clearly marked, so...

read full hotel review on IgoUgo.com

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We spent four days in Chicago between – Posted Jan 03, 2009
 
         
Excellent

We spent four days in Chicago between Christmas and New Years at the Allerton Hotel. While our room was rather small and right in front of the elevator, we can't complain given the great deal we got. We were originally unhappy that there was no...

read full hotel review on IgoUgo.com

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very nice hotel. Clean , comfortable, – Posted Jan 01, 2009
 
         
Excellent

very nice hotel. Clean , comfortable, Up-to-date hotel. Awesome location for magnificent mile shoppers. I would recommend this to anyone.

read full hotel review on IgoUgo.com

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NIce hotel and friendly people, but – Posted Dec 23, 2008
   
         
Good

NIce hotel and friendly people, but lots of street noise. Clean...no bed bugs that I could see...unlike one traveler last summer. My only complaint is being charged $$$ for parking when I had no car. I arrived and departed via airport shuttle....

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We booked through an online travel – Posted Dec 09, 2008
   
         
Okay

We booked through an online travel website but when we got to the hotel, the king room we reserved was not available, so they had us stay in a queen. Half of the elevators were broken, so people were cramming in them like cattle. Our remote to the ...

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The Allerton was beautiful & a – Posted Dec 05, 2008
 
         
Excellent

The Allerton was beautiful & a great location right in the middle of all the action. Very clean, relaxing, warm environment. I like how the @nd floor (check-in area) had a live burning fire right in the middle of the room/dining room area. The...

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Greatest Deal in Miles – Posted Oct 27, 2008
by acemanLA
 
         
Excellent

pros: Great Value, Great Service.I did not know what to expect when I booked a room here for $150/night mid week... But I was Very happy with the hotel. The rooms are on the smallish side, but the Rooms are perfectly do-able. great Classic styling ...

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Pick somewhere else – Posted Sep 30, 2008
   
         
Mediocre

Expensive, small elevator, long lines for elevator, small bed for two. It is a small full. Small room.

Location was great and desk people were nice, but I feel it was a ripoff. Plus, there was a huge spider waiting for us in the...

read full hotel review on Yahoo! Travel

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