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Hotel Reviews > New York Hotels > New York Hotels > Sutton Place
Amateur service, quality, and management is what you'll get here, but at Upper East Side prices. We had many problems during our 2-week stay, including confused staff, rude and unhelpful manager, inconsistent housekeeping, cheap kitchen amenities (some of which broke or were barely usable) and general poor quality of environment. Don't look too closely at the details: what you'll find is peeling wall paper, smears of paint over hardware, cheap materials, and bad overall construction. The management of this place seems to think that you will be lured and fooled by brand names, including that of the neighborhood itself, and not notice that your actual experience is closer to Motel 6.
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