Let me say that I have traveled globaly and have never seen a more RUDE
front desk staff in my travels. The hotel was nice and in a great location.
The rooms were clean. The breakfasts were nice. I had a problem from the get
go upon check-in. I arrived and was the only person standing there waiting
to check in. There was several clerks but they were conversing with each
other. I finaly, after 10 mins or so, asked to check in. I was told that in
addition to my stay I had to pay a $300 charge for incidentals. When I asked
what it was for he told me it was for the TV and the phones. I told his that
those two items werent necessary. He told me fine, I will turn off the
phones and the TV.. I told his that was fine. We just needed the rooms to
sleep. I called down later and asked for a rollawya bed. The lady told us
that the chrage would be $20 for our stay. When we got down stairs, she was
gone and we were charged $25 PER DAY. I told him what the lady had told us
and he said I was wrong. No other explination offered or given. We called
down to ask for additional towels and was told I needed to pay more money
for additional towels. I flagged down one of the cleaning ladies and she
told us that she would leave additional towels and to NOT tell the front
desk. Upon check out, I was told I had to give them my credit card to pay
for my room AGAIN! I paid $900 upon check in. they said I did not pay for it
yet. I had to bring out my receipt that they gave me showing that it was
paid in full. Then was told I had to re-pay the roll away too. I had to
prove that with the other receipt. I then asked for a taxi to go from the
hotel to the port authority. I was told to just walk it. I said no, we have
luggage and cant carry it all. He said then go out and flag your own cab
down. I told him that generally it is a hotel service. We waited for the
conceirge to come back from lunch. She said the same thing. fist, walk it,
then flag it down yourself. When we told the let us see a yellow pages so we
can call a cab company, she said she wasnt allowed!!! So she called someone
to take us. It was either her brother or someone else she knew. He arrived
in a suburban. Didnt help load luggage. He wasnt a cab company, just someone
she knew. She charged us $55 for a 8 block ride. We had no choice to pay it
since we werent given a telephone book. She also said she didnt know the
numbers for the cab company. Even though your hotel is in a GREAT location,
I could NEVER stay there again. I would be sure to inform people NOT to stay
at that hotel. I felt since my party was all female that we were treated
poorly. I believe if we had brought our husbands, this would never had
happened.