My fiance was traveling down to Tallahassee from New York and asked me to look for a hotel that allows pets. This selection is very meager in town and didn't provide very many reputable hotels or motels. We settled on Super 8 because I had stayed at that particular place before when it was under ownership of La Quinta and was actually great.
The HORRIBLE experience began when my fiance's flight got delayed a whole day so when I arrived at Super 8 I was denied access to a "suite" that had been paid for because I wasn't my fiance. I asked the desk clerk (who hardly spoke English) if he could call James and get permission to let me in. He said no. He then told me I was attempting to commit fraud. He finally regressed when I asked him to switch it to my credit card. Smuggly, he charged me for the room at the originally quoted price of $275 for 4 days plus the $25 pet fee for a kitten.
From here I will list our disputes about property and management as it is EXTENSIVE.
-Microwave FILTHY and didn't even turn on, roach dead next to it
-Roach on our door inside the morning we left
-Downstairs lights, one of five worked.
-Downstairs toilet didn't completely flush
-NASTY condition, dingy carpet, dank moldy smell, crappy AC
-Food stuck on the comforter of downstairs bed
-White stains on chairs
-Black stains on sofa
-Nasty balcony, had never been swept, covered in mildew with dirty, broken furnature
-out of 8 pillows in the room two WEREN'T covered in dark brown stains
-got locked out 5 times, once 3 times in one night because card slot didnt work
HOUSEKEEPING:
-didn't speak English and were VERY rude
-didn't clean ANYTHING
-stripped the sheets and threw them over the railing into an outside huge, stagnant puddle
-threw said sheets into the bin of fresh sheets and threw the filthy vacuum on top of it.
MANAGEMENT:
-manager avoided us every single time we visited or contacted the front desk
-was very elusive and instructed his employees to not reveal the times he would be in
-told me he thought I was trying to get a hotel for free because of the complaints which was incredibly offensive.
-offered me a free night some other time
-denied every problem I had with the room and denied housekeeping was bad because it was his family.
I refused another night there. It was a nightmare. I was in tears the whole entire time and the staff was so remorseless. It was also graduation weekend so we had no other place to go because by the time we stayed one night everything in town was booked or WAY too expensive. We left two days early because it was so bad.
Called customer service on them and the first two people were so nice and SO understanding and told me to call back the day after the complaint case closed if he hadn't offered to make it right. Called them back and the last man that helped me didn't care at all and refunded us $48 for the $400 we paid. The price of the room had been over $100 higher because they upgraded us without telling us.
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