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Super 8 Pleasant Prairie/Kenshoa Area

2 Stars
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7601 118th Ave   [edit info]
Pleasant Prairie, WI 53158-1129, United States +1 262 857 7963 www.super8.com - see rates
Check-in time: unavailable    Check-out time: 11:00a
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Super 8 Kenosha is only a 12 minute drive from Six Flags Great America and 15 minutes drive from the Naval Base Training Center Waulkeega... more »
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Hotel Review

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Many guests reservations lost, 50 mins, ck-in time – Posted Jun 14, 2009
by oldschool07  (6 reviews)
   
         
Okay
traveling for leisure

Several guests reservations lost or screwed up. Waited over 50 minutes to get a room. Wanted to charge full rate because reservations lost. Got room but at higher price! Might not be totally their fault. But still tried to overcharge quoted rate!

Was this review helpful?   Yes   No Comments (1) – 0 by hotel rep
guest: Super8Kenosha – Posted Jun 25, 2009
Dear Customer,I sincerely apologize for your experience. While your experience is not acceptable, I want to assure you we did everything we could. The wait was caused by a reservation company *Alliance**, who had sent their customers to us without reserving rooms with us. On that day we had about 40-50 people we were trying to accommodate. If you were one of these customers, I apologize for your experience and encourage you to contact your travel agent and ask why you were not notified of your reservation status. We had updated them of all the reservations we had in our systems from their clientele list and advised them to make arrangements for their customers not covered under our contract. Obviously they did not contact their customers and we ended up accommodating them. Despite the root of the issue not being on our end, we would like to offer you a discount on your next stay, please email me directly at super8kenosha@gmail.com. Thank you,General Manager.
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